Word for Mac 16.25 cannot remember window size

Anonymous
2019-05-15T13:06:49+00:00

I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

Original Title: Word for Mac 16.25

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-05-16T09:46:48+00:00

Hi All,

We have received several reports about the same issue recently. For others to easily identify the information here, I’m summarizing the issue as follows:

Issue description:

After updating to version 16.25 (190512), Word for Mac can no loner remember the window size closed last time. It always opens at a fixed size.

Environment:

Word for Mac version 16.25 (190512) on all three latest version of Mac OS.

Assessment:

We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

Thanks,

Ran

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  1. Anonymous
    2019-06-11T16:41:32+00:00

    I, for one, have had no problem with documents existing before the update.

    The problem only occurs when opening new documents.

    It is then that the document template is much too small.

    Thanks,

    Kevin

    Yes, Kevin, that's the pattern. Yet trying to get Microsoft support personnel to understand that has proven next to impossible.

    When I tried to get my rep to implement the solution used by @jacsdad, I might as well have been speaking Wookie to a sheep.

    p

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  2. Anonymous
    2019-06-10T23:29:52+00:00

    I, for one, have had no problem with documents existing before the update.

    The problem only occurs when opening new documents.

    It is then that the document template is much too small.

    Thanks,

    Kevin

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  3. Anonymous
    2019-06-10T00:02:15+00:00

    I too found this release of Word 16.25 frustrating,  but there is little we can do until Microsoft releases the next fix.  I'm sure some of the delay may be they don't want to make matters worse.

    With over 250 Word documents that I support, I could not work with the window size situation.  The day after installing 16.25 I contacted Microsoft Support and the Tech had me fixed within 15 minutes.

    She took control om my iMac, removed Word 16.25 along with the associated plist's and had me run First Aid.  She then installed Word 16.16.10 and all has been great since.  

    I receive the update message for Word each time I reboot but it's a small price to pay to return to a stable Word platform.

    I tried to get a Microsoft CSR to accomplish this, but it was a futile effort. She had no idea what to do, couldn't find a version of 16.16.10, and kept reassuring me that I had the latest version... which I'd made abundantly clear that I didn't want.

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  4. Anonymous
    2019-06-06T18:47:12+00:00

    I too found this release of Word 16.25 frustrating,  but there is little we can do until Microsoft releases the next fix.  I'm sure some of the delay may be they don't want to make matters worse.

    With over 250 Word documents that I support, I could not work with the window size situation.  The day after installing 16.25 I contacted Microsoft Support and the Tech had me fixed within 15 minutes.

    She took control om my iMac, removed Word 16.25 along with the associated plist's and had me run First Aid.  She then installed Word 16.16.10 and all has been great since.  

    I receive the update message for Word each time I reboot but it's a small price to pay to return to a stable Word platform.

    Only Microsoft would do the installation... instead of providing a URL for the download of 16.16.10 so that the rest of the world could benefit, as well.

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