Word for Mac 16.25 cannot remember window size

Anonymous
2019-05-15T13:06:49+00:00

I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

Original Title: Word for Mac 16.25

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-05-16T09:46:48+00:00

Hi All,

We have received several reports about the same issue recently. For others to easily identify the information here, I’m summarizing the issue as follows:

Issue description:

After updating to version 16.25 (190512), Word for Mac can no loner remember the window size closed last time. It always opens at a fixed size.

Environment:

Word for Mac version 16.25 (190512) on all three latest version of Mac OS.

Assessment:

We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

Thanks,

Ran

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  1. Anonymous
    2019-06-01T03:35:11+00:00

    Thanks for your information. Other responses seem to suggest that MS is now aware of the problem and are working on a fix. I was a little surprised that the Tech was not able to replicate the issue. After spending hours in chat sessions with MS, They both took control of my computer and both saw what was going on. The second person eventually told me that nothing was wrong since If I wanted it to open showing a full page, all I had to do was direct it to open in full screen! It's hard for me to understand that when people are having a problem, the chat folks seem to be the last to be informed. Anyway, thanks again.

    I think they have started to address the problem, but it is not fixed. I updated Word through the beta service, to version 26 I believe. I can open previously saved documents to the same window I had composed them in.  But no luck with a new document. Well, not completely accurate. New documents now open to a larger window than before, but that has no relation to my desired standard. This new window occupies about a quarter of the screen, both horizontally and vertically. I still have to resize. I definitely do not want the document window to default to full screen. I am using a 27” imac and like to use multiple document windows when I write. A full screen solution is beyond naive. Hope MS continues to work on this. They definitely took a back step with the currently released version.

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  2. Anonymous
    2019-06-01T03:05:38+00:00

    Thanks for your information. Other responses seem to suggest that MS is now aware of the problem and are working on a fix. I was a little surprised that the Tech was not able to replicate the issue. After spending hours in chat sessions with MS, They both took control of my computer and both saw what was going on. The second person eventually told me that nothing was wrong since If I wanted it to open showing a full page, all I had to do was direct it to open in full screen! It's hard for me to understand that when people are having a problem, the chat folks seem to be the last to be informed. Anyway, thanks again.

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  3. Anonymous
    2019-05-31T22:09:21+00:00

    It surprises me after all this time this is still an issue.

    How difficult can it be?

    Every other window for virtually every other program remembers it's previous window size amongst every other feature in that respective program.

    I wonder what kind of programmers we have at Microsoft anyway!

    THIS really eludes my understanding.

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  4. Anonymous
    2019-05-31T20:57:24+00:00

    I reported this weeks (2+ months) ago, it was replicated, and MSFT has sat on its proverbial (colloquial) ****.

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