Word 16.31 turning server files invisible

Anonymous
2019-11-20T17:12:10+00:00

Microsoft Word 16.31 for macOS seems to be turning server files invisible.

This has been observed in mulitple locations with multiple Macs (macOS 10.13.16 and 10.14.6) saving to macOS Server 10.12.

The file's UNIX chflags bit is turned to "hidden" and to make it visible we have to find the file using "ls -la" and then "sudo chflags nohidden file/path.docx?" to fix the file and make it visible again.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-11-24T15:20:28+00:00

With help from Adam Berti or Berti Group we have found that this script can fix a folder or share's invisible word documents:

find basedir/ -name '*.docx' -exec chflags nohidden {} ;

Where "basedir/" is the full path to a server share (including the trailing slash)

Adding -print will list what is happening.

find basedir/ -name '*.docx' -exec chflags nohidden {} ; -print

But it would be far more helpful if Microsoft would just fix Word 16.31 !

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  1. Anonymous
    2020-01-23T15:37:32+00:00

    Yes this server is on 10.12.

    Alec

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  2. Anonymous
    2020-01-21T21:44:38+00:00

    Out of curiosity -- was this limited to a problem with Server 10.12?  Or any version of macOS Server?

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  3. Anonymous
    2020-01-20T15:04:56+00:00

    Hi Alec and Jscooper22,

    We have tried reporting this, but as we can’t reproduce the issue and we lack of reproduce video, the related resource has difficulties to investigate further.

    We appreciate if you can provide us a reproduce video so that we can know more clearly how the issue looks like. How often it will happen.

    At the same time, we would suggest you click the feedback button within from the app to report at the same time. This can show more impact and may let the product team pay more attention to this.

    Regards,

    Rena

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  4. Anonymous
    2020-01-19T17:19:33+00:00

    Anyone install 16.33 yet? Did it finally resolve this?

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