Exceeded maximum number of pages on Word

Anonymous
2019-12-10T03:29:26+00:00

Just today I began receiving an error message that states "You have exceeded the maximum number of pages supported by Word or this document may be damaged..."

Opening up a tried and true file that's been in use for the last 3 months...including just fine not 3 days ago (no updates to the file, nor a related template version from which the new file was constructed) Latest version of Office 365.

Symptoms beyond the error is that the file will not display in print view. File will not save. Will not print. Will not export.

Verified on multiple Win10 machines with latest updates and patches (as of this post). Tried it on an older computer that hasn't been used or updated since September. File works fine.

Saw older posts reference this issue, but nothing since 2014. Tried all those troubleshooting steps, so please don't reply with a link to a clearly outdated KB article.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-12-20T07:21:55+00:00

Hi All,

Thanks for all your effort in this thread.

As this thread has multiple replies, to help the user who having the same issue, I would like to make a quick summary on this issue:

Issue symptom:

After updating your Office to the version 1911, when using Word to work on the document with multiple pages, you might receive the error: "You have exceeded the maximum number of pages supported by MS Word."

 

Issue environment:

Office 365 Business Version 1911 (Build 12228.20364 Click to Run) Monthly Channel

Office 2016 Professional Plus 1911 (Build 1228.20364 Click to Run) Monthly Channel

Solution:

Thanks for Matt's confirmation, this issue seems to be resolved after he updating his Office application to the Monthly Targeted Channel version 1912 Build 12325.20172. As this is an insider update channel, we do not suggest updating into this channel as it has certain risks.

However, since the fix has been deployed in the insider channel, this means it will be roll out to the Monthly users in the future updates, please wait patiently. Thanks for your understanding.

Note: Join the insider channel require you to be an Office 365 subscriber, so if you are using Office 2016 Professional Plus(which is an One-Time purchase product), you won't be able to join the insider channel at this time. 

Workaround:

As Renato mentioned, he was benefit from the this thread. Although this is a Mac thread, but the method could be also applied to the Windows side. Here is the workaround:

1.Open the issued document, wait until the error prompt "You have exceeded the maximum number of pages.. " prompt out.

2.Leave the error prompt alone, create a new blank document.

3.Copy the content in the issued document and paste it to the blank document we just created.

4.Save&Close the new document. And open it again, check if the issue still persist.

Again, we greatly appreciate for all your effort in this thread.

Regards,

Alex Chen

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  1. Anonymous
    2019-12-16T15:52:18+00:00

    Broke out an older tower out of mothballs and did not connect it to the Internet. It's running anolder version of Office, Version 1711, Build 8730.2127).  My Word file behaves normally. 

    Office, Version 1711, Build 8730.2127

    Windows 110 Home / Version 1703 / OS Build 15063.786

    AMD A10-7800 Radeon R7 / 64 bit

    AMD Radeon R7 graphics

    The machine the current Office Build IS NOT WORKING on:

    Office Version : 18.1910.1283.0

    Intel Core i5-7400 CPU 3.0 GHz 64 bit

    Intel HD Graphics 630

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  2. Anonymous
    2019-12-16T07:39:31+00:00

    Hi Renato,

    Thanks for your updates.

    I've initiated the Private Message for you, please click on the link to open the Private Message windows and share us the information there.

    Your cooperation is highly appreciated.

    Regards,

    Alex Chen

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  3. Anonymous
    2019-12-16T02:11:08+00:00

    Dear Madoc

    I have sent a message with all this information to Doug.

    Can forward my email message to you ?

    Please share your email adress.

    with best regards

    professor Renato Brito

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  4. Anonymous
    2019-12-15T22:29:47+00:00

    Hi Matt,

    Thanks for your update.

    To troubleshoot this issue, could you please share the following information with us?

    1. Per the situation you mentioned, the file may help us better understand and try to fix the issue. Could you prepare and upload an example file you mentioned with no confidential/ sensitive data to OneDrive, then share the link to me via PM? We'd like to have a test from our side.
    2. As you mentioned the issue is related to the certain Office version, the Office version is very significant. Please take a screenshot of the Office version and share it with us. You can find it after opening Word, click File > Account.

    We greatly appreciate your time and understanding.

    Best regards,

    Madoc

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