Exceeded maximum number of pages on Word

Anonymous
2019-12-10T03:29:26+00:00

Just today I began receiving an error message that states "You have exceeded the maximum number of pages supported by Word or this document may be damaged..."

Opening up a tried and true file that's been in use for the last 3 months...including just fine not 3 days ago (no updates to the file, nor a related template version from which the new file was constructed) Latest version of Office 365.

Symptoms beyond the error is that the file will not display in print view. File will not save. Will not print. Will not export.

Verified on multiple Win10 machines with latest updates and patches (as of this post). Tried it on an older computer that hasn't been used or updated since September. File works fine.

Saw older posts reference this issue, but nothing since 2014. Tried all those troubleshooting steps, so please don't reply with a link to a clearly outdated KB article.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-12-20T07:21:55+00:00

Hi All,

Thanks for all your effort in this thread.

As this thread has multiple replies, to help the user who having the same issue, I would like to make a quick summary on this issue:

Issue symptom:

After updating your Office to the version 1911, when using Word to work on the document with multiple pages, you might receive the error: "You have exceeded the maximum number of pages supported by MS Word."

 

Issue environment:

Office 365 Business Version 1911 (Build 12228.20364 Click to Run) Monthly Channel

Office 2016 Professional Plus 1911 (Build 1228.20364 Click to Run) Monthly Channel

Solution:

Thanks for Matt's confirmation, this issue seems to be resolved after he updating his Office application to the Monthly Targeted Channel version 1912 Build 12325.20172. As this is an insider update channel, we do not suggest updating into this channel as it has certain risks.

However, since the fix has been deployed in the insider channel, this means it will be roll out to the Monthly users in the future updates, please wait patiently. Thanks for your understanding.

Note: Join the insider channel require you to be an Office 365 subscriber, so if you are using Office 2016 Professional Plus(which is an One-Time purchase product), you won't be able to join the insider channel at this time. 

Workaround:

As Renato mentioned, he was benefit from the this thread. Although this is a Mac thread, but the method could be also applied to the Windows side. Here is the workaround:

1.Open the issued document, wait until the error prompt "You have exceeded the maximum number of pages.. " prompt out.

2.Leave the error prompt alone, create a new blank document.

3.Copy the content in the issued document and paste it to the blank document we just created.

4.Save&Close the new document. And open it again, check if the issue still persist.

Again, we greatly appreciate for all your effort in this thread.

Regards,

Alex Chen

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  1. Anonymous
    2019-12-17T06:06:34+00:00

    Hi All,

    Thanks for all your patience, we are deeply sorry about the inconvenience caused by this issue.

    We have received multiple reports regarding to the "Exceeded maximum pages" error  and we are trying to do some further investigation on this issue.

    If you are affected by this issue, please provide us with a screenshot of your Office Product Information as the image below:

     

    You should able to find this information in Word > File > Account. (Please also attach the Office version number in the screenshot.)

    Meanwhile, please also check your OS version number and share it with us, the detailed steps are listed in the following article:

    Which version of Windows operating system am I running?

    Thanks for your cooperation in advance.

    Regards,

    Alex Chen

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  2. Anonymous
    2019-12-17T06:06:07+00:00

    Hi Renato,

    Thanks for your detailed information.

    We have successfully received your document, but the document could be opened on my side as normal, no error message prompt out.

    To help us further investigate on this issue, please also provide us with your Word version number and your Windows 10  version number.

    About Office: What version of Office am I using?

    Which version of Windows operating system am I running?

    Regards,

    Alex Chen

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  3. Anonymous
    2019-12-16T19:45:07+00:00

    Good trouble shooting.

    .

    You need to submit a feedback to MS with a link to this question. Explain the problem and the "solution" you found. They need to look in to the problem. If you are allowed to, you should also upload a copy of the problem file to your personal (not corporate) OneDrive and give them a share link to it.

    .

    Send Feedback to MS Developers ****Launch Feedback Hub via  <WIN><F>

    “Official” MS does not pay much attention to this forum. However, you now can send your complaints and feature requests directly to MS developers and managers using one of the 4 possible equivalent “Feedback” mechanisms described in this link:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/send-feedback-to-ms-developers/506e7654-8ced-405b-911e-c58d8f253069

    Please post a share link to your feedback, back here, so other people who find your question here will be able to vote for your feedback and add their comments to it.

    Upload Example - Trouble Shooting - Share Personal OneDrive File (not Business OneDrive)

    .

    Trouble shooting problems in files can be like a visit to the dentist, a long, slow painful process of us trying to “extract” the clues needed to recognize the problem in a back and forth flow of questions and answers so that we can come up with a / “the” solution.

    .

    Often it is faster and easier for everyone if we have a “sample file” get "hands on", to look at, and to “play with”.

    .

    This next link provides some tips on setting up a sample file and specific instructions for uploading and "sharing" it for us to access:

    .

    https://answers.microsoft.com/en-us/windows/forum/windows_other-winapps/trouble-shooting-share-onedrive-file/a231a097-bcbf-4e34-ad6c-a33118baf471

    .

    Includes links to macros to randomize text in Word and numbers in Excel

    .

    **************************************

    .

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  4. Anonymous
    2019-12-16T16:12:13+00:00

    Version 1911 (Build 12228.20364 Click to Run)

    Will PM link shortly.

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