Exceeded maximum number of pages on Word

Anonymous

Just today I began receiving an error message that states "You have exceeded the maximum number of pages supported by Word or this document may be damaged..."

Opening up a tried and true file that's been in use for the last 3 months...including just fine not 3 days ago (no updates to the file, nor a related template version from which the new file was constructed) Latest version of Office 365.

Symptoms beyond the error is that the file will not display in print view. File will not save. Will not print. Will not export.

Verified on multiple Win10 machines with latest updates and patches (as of this post). Tried it on an older computer that hasn't been used or updated since September. File works fine.

Saw older posts reference this issue, but nothing since 2014. Tried all those troubleshooting steps, so please don't reply with a link to a clearly outdated KB article.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi All,

Thanks for all your effort in this thread.

As this thread has multiple replies, to help the user who having the same issue, I would like to make a quick summary on this issue:

Issue symptom:

After updating your Office to the version 1911, when using Word to work on the document with multiple pages, you might receive the error: "You have exceeded the maximum number of pages supported by MS Word."

Issue environment:

Office 365 Business Version 1911 (Build 12228.20364 Click to Run) Monthly Channel

Office 2016 Professional Plus 1911 (Build 1228.20364 Click to Run) Monthly Channel

Solution:

Thanks for Matt's confirmation, this issue seems to be resolved after he updating his Office application to the Monthly Targeted Channel version 1912 Build 12325.20172. As this is an insider update channel, we do not suggest updating into this channel as it has certain risks.

However, since the fix has been deployed in the insider channel, this means it will be roll out to the Monthly users in the future updates, please wait patiently. Thanks for your understanding.

Note: Join the insider channel require you to be an Office 365 subscriber, so if you are using Office 2016 Professional Plus(which is an One-Time purchase product), you won't be able to join the insider channel at this time.

Workaround:

As Renato mentioned, he was benefit from the this thread. Although this is a Mac thread, but the method could be also applied to the Windows side. Here is the workaround:

1.Open the issued document, wait until the error prompt "You have exceeded the maximum number of pages.. " prompt out.

2.Leave the error prompt alone, create a new blank document.

3.Copy the content in the issued document and paste it to the blank document we just created.

4.Save&Close the new document. And open it again, check if the issue still persist.

Again, we greatly appreciate for all your effort in this thread.

Regards,

Alex Chen

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75 additional answers

Anonymous

2019-12-18T12:44:48+00:00

Dear Alex

In my last message, I sent you all the informations about my office version and windows version.

Now, I saved all this information in the folder in this link below

All prints and versions number of Office and windows 10

My office is MICROSOFT OFFICE PROFESSIONAL PLUS 2016

last version bought from MS Site 7 days ago.

I guess it is exactly the same version you are using.

I have also submitted my feedback by sending the frown to the related Word Product Team

How do I give feedback on Microsoft Office?

2 days ago.

I am really doing all my best in order to be in peace again with office, since it is my more important TOOL WORK.

Thank you for all your time and your patience.

with best regards

professor renato brito

PII has been removed by Alex Chen MSFT
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Anonymous

2019-12-18T12:43:06+00:00

Dear Alex

In my last message, I sent you all the informations about my office version and windows version.

Now, I saved all this information in the folder in this link below

https://www.dropbox.com/transfer/AAAAABA3IC37sGiO5hcfdPz5vJLBNalbNrkNZH0\_hUkK5HATlp3cFxk

All prints and versions number of Office and windows 10

My office is MICROSOFT OFFICE PROFESSIONAL PLUS 2016

last version bought from MS Site 7 days ago.

I guess it is exactly the same version you are using.

I have also submitted my feedback by sending the frown to the related Word Product Team

How do I give feedback on Microsoft Office?

2 days ago.

I am really doing all my best in order to be in peace again with office, since it is my more important TOOL WORK.

Thank you for all your time and your patience.

with best regards

professor renato brito
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Anonymous

2019-12-18T06:02:56+00:00

Hi Renato,

Thanks for your detailed instructions on how to reproduce this issue, but as I tested under the Word version 1912 12325.20172 and version 1911 12228.20364, there is no error prompt during the whole 30 Mins test, I tried scrolling, resizing the images, editing the header.

As I mentioned in my last reply, it will be a greate help if you could attach the Product Information image, (Please checked my last reply’s image, the Product information part has been circled in red ) Otherwise, we couldn’t know which specific Office products are you using and having the issue. During the test, I was using the Office 365 ProPlus and I haven’t encounter the error prompt so far. It will be a great help if you could provide your product information, so we can perform corresponding tests on it.

Meanwhile, as Rohn mentioned, it’s also suggested to submit your feedback by sending the frown to the related Word Product Team:

How do I give feedback on Microsoft Office?

Your patience is highly appreciated.

Regards,

Alex Chen
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Anonymous

2019-12-17T12:39:03+00:00

Dear Alex

The document is always opened as normal. This is correct.

The trigger of the issue is when you spend 5 min or 10 min browsing the document.

Click on the pictures of the document from page 13 on......

Try to resize any picture.

Click on the header, on the botton of the document.

Try to scroll up the page..... click the head or botton area of the doc page

If you were using the last version of word 2016/365, the message will show up for you.

and the visualization mode will change to this one below

From now on, you cannot even scroll the page up or down...............

Even if you try to change the visualization mode, it turns back to this bad mode above.

Please help us to report this bug to "Oficial Microsoft".

Due to this issue, I have had to roll back to Word 2013 to keep on working hard in my docs since time is gold.

As soon as MS solve this bug, I will return back to Office 365.

I appreciate your collaboration.

My Word Version is shows below

Thank and Regards

professor Renato Brito

I am a physics teacher

PII has been removed by Alex Chen MSFT
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