Exceeded maximum number of pages on Word

Anonymous
2019-12-10T03:29:26+00:00

Just today I began receiving an error message that states "You have exceeded the maximum number of pages supported by Word or this document may be damaged..."

Opening up a tried and true file that's been in use for the last 3 months...including just fine not 3 days ago (no updates to the file, nor a related template version from which the new file was constructed) Latest version of Office 365.

Symptoms beyond the error is that the file will not display in print view. File will not save. Will not print. Will not export.

Verified on multiple Win10 machines with latest updates and patches (as of this post). Tried it on an older computer that hasn't been used or updated since September. File works fine.

Saw older posts reference this issue, but nothing since 2014. Tried all those troubleshooting steps, so please don't reply with a link to a clearly outdated KB article.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-12-20T07:21:55+00:00

Hi All,

Thanks for all your effort in this thread.

As this thread has multiple replies, to help the user who having the same issue, I would like to make a quick summary on this issue:

Issue symptom:

After updating your Office to the version 1911, when using Word to work on the document with multiple pages, you might receive the error: "You have exceeded the maximum number of pages supported by MS Word."

 

Issue environment:

Office 365 Business Version 1911 (Build 12228.20364 Click to Run) Monthly Channel

Office 2016 Professional Plus 1911 (Build 1228.20364 Click to Run) Monthly Channel

Solution:

Thanks for Matt's confirmation, this issue seems to be resolved after he updating his Office application to the Monthly Targeted Channel version 1912 Build 12325.20172. As this is an insider update channel, we do not suggest updating into this channel as it has certain risks.

However, since the fix has been deployed in the insider channel, this means it will be roll out to the Monthly users in the future updates, please wait patiently. Thanks for your understanding.

Note: Join the insider channel require you to be an Office 365 subscriber, so if you are using Office 2016 Professional Plus(which is an One-Time purchase product), you won't be able to join the insider channel at this time. 

Workaround:

As Renato mentioned, he was benefit from the this thread. Although this is a Mac thread, but the method could be also applied to the Windows side. Here is the workaround:

1.Open the issued document, wait until the error prompt "You have exceeded the maximum number of pages.. " prompt out.

2.Leave the error prompt alone, create a new blank document.

3.Copy the content in the issued document and paste it to the blank document we just created.

4.Save&Close the new document. And open it again, check if the issue still persist.

Again, we greatly appreciate for all your effort in this thread.

Regards,

Alex Chen

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  1. Anonymous
    2019-12-19T06:09:17+00:00

    Hi Matt,

    Thanks for coming back to us, thanks for the information provided.

    As the version you are using is not the current latest version under monthly channel, please try updating your Office to version 1911 12228.20364, and check if the same issue persist. I have already tested under this version and could not reproduce this issue.

    Meanwhile, we will further investigate on this issue. Also, if the issue persist after the updates, it will be great if you could provide us with a video recording on this issue.

    Regards,

    Alex Chen

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  2. Anonymous
    2019-12-19T03:30:50+00:00

    Alex, here's the Word info.

    PII has been removed by Alex Chen MSFT

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  3. Anonymous
    2019-12-19T03:19:17+00:00

    Hi Renato,

    Thanks for the detailed information, as the dropbox link contains your private information, I have deleted it from your reply.

    After discussed with the related resources on this issue, as we could not reproduce this issue on our side, could you please help us record a video on how you replicate this issue? This will allow us to check this issue more clearly and with the video as a proof, we could help feedback this issue to the related product teams.

    Record your screen in PowerPoint

    Also, consider the video will contain your private information, next time, please share the dropbox link in the Private Message.

    @Matt, if it's convenient for you, please also share your Office Product Information with us when you have time.

    We greatly appreciate your effort on this issue.

    Regards,

    Alex Chen

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  4. Anonymous
    2019-12-18T12:44:48+00:00

    Dear Alex

    In my last message, I sent you all the informations about my office version and windows version.

    Now, I saved all this information in the folder in this link below

    All prints and versions number  of  Office and windows 10

    My office is MICROSOFT OFFICE PROFESSIONAL PLUS 2016

    last version  bought from MS Site 7 days ago.

    I guess it is exactly the same version you are using.

    I have also submitted my  feedback by sending the frown to the related Word Product Team

    How do I give feedback on Microsoft Office?

    2 days ago.

    I am really doing all my best in order to be in peace again with office, since it is my more important TOOL WORK.

    Thank you for all your time and your patience.

    with best regards

    professor renato brito

    PII has been removed by Alex Chen MSFT

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