Microsoft 2016 for Mac Products Crash When Opening

Anonymous
2019-03-11T19:33:38+00:00

Hi there, my Outlook, Excel, and PowerPoint applications crash right after I open them. I can't even access the File/Help/etc menu because the Microsoft Error Reporting prompt opens immediately, and prevents the application's menu bar from opening. 

I'm using Mac Mojave v 10.14.3 - the most updated version - and as many have suggested, I went into Microsoft 'Check for Updates' through my Word application (the one that will open), and found I'm using the most updated version. 

I've also restarted my Mac and opened in safe mode with no difference.

Here are the crash logs below.

What should I do from here?

Thanks so much!

________

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

Date/Time: 2019-03-11 19:09:23 +0000

Application Name: Microsoft Excel

Application Bundle ID: com.microsoft.Excel

Application Signature: XCEL

Application Bitness: x64

Application Version: 16.16.7.19021001

Crashed Module Name: mso99

Crashed Module Version: 16.16.7.190210

Crashed Module Offset: 0x0000000000021ab6

Blame Module Name: mso99

Blame Module Version: 16.16.7.190210

UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9D

Blame Module Offset: 0x0000000000021ab6

StackHash: 728583b1ff983970-SB_1_bk

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: SHIP

Crashed thread Stack Pointer: 0x_00007000092caaa0

Audience: Insiders

AudienceGroup: Insiders

AudienceChannel: CC

Crashed thread: 14

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

Date/Time: 2019-03-11 19:09:43 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.16.7.19021001

Crashed Module Name: mso99

Crashed Module Version: 16.16.7.190210

Crashed Module Offset: 0x0000000000021ab6

Blame Module Name: mso99

Blame Module Version: 16.16.7.190210

UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9D

Blame Module Offset: 0x0000000000021ab6

StackHash: 728583b1ff983970-SB_1_bk

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: SHIP

Crashed thread Stack Pointer: 0x_0000700000b58aa0

Audience: Insiders

AudienceGroup: Insiders

AudienceChannel: CC

Crashed thread: 6

Microsoft 365 and Office | Excel | For home | MacOS

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Answer accepted by question author
Jim G 134K Reputation points MVP
2019-03-13T02:18:31+00:00

Hi Michael,

As you probably already know, the 16.16.8 update is now available and this problem has been fixed.

If you have AutoUpdate set to automatically install updates, it is likely this update was automatically installed.

If you have AutoUpdate set to manual updates, you can launch AutoUpdate from any Office application and choose Check for Updates from the Help menu. If none of your applications will open, you can download the update to AutoUpdate manually from this link, then install and run AutoUpdate, which will install the 16.16.8 fixed update to Microsoft Office 2016.

https://go.microsoft.com/fwlink/p/?linkid=830196

I highly recommend that anyone affected launch AutoUpdate by going to the Help menu in any Office 2016 application and choosing Check for Updates. Remove your installation from Insider programs by unchecking the box that has you join the program. There will never be any future Insider builds of Office for Office 2016. The feature set of Office 2016 is not going to change, and there will never be any future Insider builds.

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  1. Anonymous
    2019-03-12T15:56:32+00:00

    I definitely had the problems running 16.16.7, Office 2016.

    So, Microsoft gave me Office 2019 via automated updates (16.23) after re-installing Office 2016?

    This is explaining why I can´t activate the license, I bought Office 2016 only, not 2019.

    I´ll have to uninstall again and downgrade to Office 2016 ....

    My mistake: I used "Microsoft_Office_16.22.19021100_Installer.pkg"

    instead of               "Microsoft_Office_16.16.19021001_Installer.pkg"

    Sigh!

    If I upgrade to Office 2019 will it kill this issue? I cannot wait days for a fix from either Appe or MS...

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  2. Anonymous
    2019-03-12T16:17:48+00:00

    Many thanks for your creative work around.  I followed your procedure and it worked. Many pats on your back!!

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  3. Anonymous
    2019-03-12T16:18:32+00:00

    I have the same problems with macOS High Sierra version 10.13.6 with a MacBook Pro late 2011

    cannot work today :-(

    please help!

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  4. Anonymous
    2019-03-12T16:22:00+00:00

    Hi there, my Outlook, Excel, and PowerPoint applications crash right after I open them. I can't even access the File/Help/etc menu because the Microsoft Error Reporting prompt opens immediately, and prevents the application's menu bar from opening. 

    I'm using Mac Mojave v 10.14.3 - the most updated version - and as many have suggested, I went into Microsoft 'Check for Updates' through my Word application (the one that will open), and found I'm using the most updated version. 

    I've also restarted my Mac and opened in safe mode with no difference.

    Here are the crash logs below.

    What should I do from here?

    Thanks so much!

    ________

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_ACCESS

    ExceptionEnumString: 1

    Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

    Date/Time: 2019-03-11 19:09:23 +0000

    Application Name: Microsoft Excel

    Application Bundle ID: com.microsoft.Excel

    Application Signature: XCEL

    Application Bitness: x64

    Application Version: 16.16.7.19021001

    Crashed Module Name: mso99

    Crashed Module Version: 16.16.7.190210

    Crashed Module Offset: 0x0000000000021ab6

    Blame Module Name: mso99

    Blame Module Version: 16.16.7.190210

    UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9D

    Blame Module Offset: 0x0000000000021ab6

    StackHash: 728583b1ff983970-SB_1_bk

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Build Type: SHIP

    Crashed thread Stack Pointer: 0x_00007000092caaa0

    Audience: Insiders

    AudienceGroup: Insiders

    AudienceChannel: CC

    Crashed thread: 14

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_ACCESS

    ExceptionEnumString: 1

    Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

    Date/Time: 2019-03-11 19:09:43 +0000

    Application Name: Microsoft Outlook

    Application Bundle ID: com.microsoft.Outlook

    Application Signature: OPIM

    Application Bitness: x64

    Application Version: 16.16.7.19021001

    Crashed Module Name: mso99

    Crashed Module Version: 16.16.7.190210

    Crashed Module Offset: 0x0000000000021ab6

    Blame Module Name: mso99

    Blame Module Version: 16.16.7.190210

    UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9D

    Blame Module Offset: 0x0000000000021ab6

    StackHash: 728583b1ff983970-SB_1_bk

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Build Type: SHIP

    Crashed thread Stack Pointer: 0x_0000700000b58aa0

    Audience: Insiders

    AudienceGroup: Insiders

    AudienceChannel: CC

    Crashed thread: 6

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