Microsoft 2016 for Mac Products Crash When Opening

Anonymous
2019-03-11T19:33:38+00:00

Hi there, my Outlook, Excel, and PowerPoint applications crash right after I open them. I can't even access the File/Help/etc menu because the Microsoft Error Reporting prompt opens immediately, and prevents the application's menu bar from opening. 

I'm using Mac Mojave v 10.14.3 - the most updated version - and as many have suggested, I went into Microsoft 'Check for Updates' through my Word application (the one that will open), and found I'm using the most updated version. 

I've also restarted my Mac and opened in safe mode with no difference.

Here are the crash logs below.

What should I do from here?

Thanks so much!

________

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

Date/Time: 2019-03-11 19:09:23 +0000

Application Name: Microsoft Excel

Application Bundle ID: com.microsoft.Excel

Application Signature: XCEL

Application Bitness: x64

Application Version: 16.16.7.19021001

Crashed Module Name: mso99

Crashed Module Version: 16.16.7.190210

Crashed Module Offset: 0x0000000000021ab6

Blame Module Name: mso99

Blame Module Version: 16.16.7.190210

UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9D

Blame Module Offset: 0x0000000000021ab6

StackHash: 728583b1ff983970-SB_1_bk

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: SHIP

Crashed thread Stack Pointer: 0x_00007000092caaa0

Audience: Insiders

AudienceGroup: Insiders

AudienceChannel: CC

Crashed thread: 14

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

Date/Time: 2019-03-11 19:09:43 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.16.7.19021001

Crashed Module Name: mso99

Crashed Module Version: 16.16.7.190210

Crashed Module Offset: 0x0000000000021ab6

Blame Module Name: mso99

Blame Module Version: 16.16.7.190210

UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9D

Blame Module Offset: 0x0000000000021ab6

StackHash: 728583b1ff983970-SB_1_bk

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: SHIP

Crashed thread Stack Pointer: 0x_0000700000b58aa0

Audience: Insiders

AudienceGroup: Insiders

AudienceChannel: CC

Crashed thread: 6

Microsoft 365 and Office | Excel | For home | MacOS

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Answer accepted by question author
Jim G 134K Reputation points MVP
2019-03-13T02:18:31+00:00

Hi Michael,

As you probably already know, the 16.16.8 update is now available and this problem has been fixed.

If you have AutoUpdate set to automatically install updates, it is likely this update was automatically installed.

If you have AutoUpdate set to manual updates, you can launch AutoUpdate from any Office application and choose Check for Updates from the Help menu. If none of your applications will open, you can download the update to AutoUpdate manually from this link, then install and run AutoUpdate, which will install the 16.16.8 fixed update to Microsoft Office 2016.

https://go.microsoft.com/fwlink/p/?linkid=830196

I highly recommend that anyone affected launch AutoUpdate by going to the Help menu in any Office 2016 application and choosing Check for Updates. Remove your installation from Insider programs by unchecking the box that has you join the program. There will never be any future Insider builds of Office for Office 2016. The feature set of Office 2016 is not going to change, and there will never be any future Insider builds.

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  1. Anonymous
    2019-03-12T17:59:36+00:00

    Yep, it definitely worked for me. I was at first worried that locking the MicrosoftRegistrationDB.reg file might be a problem. But I see that it defaults to locked, at least on my Mac, so feel confident.

    Many thanks, fjlguillot!

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  2. Anonymous
    2019-03-12T17:45:13+00:00

    After 14 hours talking to support in some form or another, an agent cleaned out and reinstalled my Office for Mac.    The apps are running, but i have lost my ‘On my computer’ stored emails which are fairly crucial.

    However, I have full time machine backups.  Can someone at MS advise what to restore to Monday morning to recover them please?   Or some other route?  We all need to get back to where we were, and everything done to my machine over this period has bern done 100 pc by MS agents.  Support reference is 1*****5.

    Please don’t us stranded!  The insider slow programme words are for early users of a reliable platform.   We have been helping you.

    Thank you.

    [Support ticket number has been masked by the Moderator]

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  3. Anonymous
    2019-03-12T17:43:04+00:00

    Outstanding.  That worked!

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  4. Anonymous
    2019-03-12T17:40:22+00:00

    The last update pushed through messed up my outlook too. it would not open,I downloaded and installed and when it opened it wanted to be activated. When I went to activate it said I didn't have a license . Called Microsoft and se 

    he remotely removed office 2016 and re-installed. She hung up and said all will be okay. When I restarted all of office has now asking for activation and then said it found no license , no joy. Called back deck support and explained that it is the latest updated thats causing the problems. Tech went through remote again and could not solve problem. I now have appointment for tomorrow between 1 and 3 pm. with next level tech. 

    I have a Super Duper clone of the main drive, I disconnected from internet and booted into the clone drive. I turned off automatic updated in Office and re-imaged the main drive. Once the drive was imaged I made it back to boot disk and started u. I went back into office to be sure that updated were off and then re-connected the internet.

    Everything is back up and running and there is no longer a tab asking for activation in any of the office suites - the problem is definately due to a problem in the build after 16.16.7

    Note : I had don the re-imaging the night before when the problem first surfaced, and it worked , but I didn't turn off the automatic updates the first time and it must have installed the update again over night, which broke it and caused the activation requirement again.

    I am going to assume that as long as I keep the updates to manual and do not apply the updates for a while it will be okay.

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