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I'm finding I'm getting an intermittent permissions error in Word 365 (16.24) on MacOS Mojave (10.14.4).
I'll generally be able to open and save documents for a couple of hours - then, I'll get an error telling me I don't have the required permissions to open the document(s) I'm trying to access. I can't save the current document I'm working on either. These are all documents that I have created - on the same Mac using Word 365 (usually within the last few days or weeks)
A restart helps with the issue - but only postpones it for another couple of hours. Plus I don't want to have to keep restarting!!
When I try to open a file I get the following popup:
After selecting to grant access I then get:
Then, after choosing the correct file and selecting 'grant access', I get:
Any help would be appreciated! I can obviously post more info if required.
Thank you.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've been on the helpline three times in the last few weeks. Super nice people. But, short-term fixes that don't last (safe mode, restart, macros, etc.)
Thanks for the feedback SteKelly. I will have to pay attention to the age of the file. I get permissions errors on tiles that are, at most, 4 weeks old. Like the rest, I really, really wish MS would get a fix for this.
2 months later and still no fix!
30 mins with MS support earlier doing this:
Well, Arnold, much though I appreciated your help, your confidence was misplaced! As the issue has just occurred again despite you doing the above!
Oh well, 3rd restart of the day!!
i have the same problem and have spoken with a live agent 4 times in the last month. really frustrated. i was hopeful when i saw the recommendations here but had trouble to follow them.
No need to follow anything you see here Nancy, they remotely accessed my machine to carry out the above this morning and it solved nothing :(
This is quickly becoming a thread of 'how not to solve this problem' - although I guess through a process of elimination we might one day get to a positive outcome. Switching to Google Docs for instance...