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I'm finding I'm getting an intermittent permissions error in Word 365 (16.24) on MacOS Mojave (10.14.4).
I'll generally be able to open and save documents for a couple of hours - then, I'll get an error telling me I don't have the required permissions to open the document(s) I'm trying to access. I can't save the current document I'm working on either. These are all documents that I have created - on the same Mac using Word 365 (usually within the last few days or weeks)
A restart helps with the issue - but only postpones it for another couple of hours. Plus I don't want to have to keep restarting!!
When I try to open a file I get the following popup:
After selecting to grant access I then get:
Then, after choosing the correct file and selecting 'grant access', I get:
Any help would be appreciated! I can obviously post more info if required.
Thank you.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I 2nd, 3rd and 4th these comments. No other apps we use exhibit this problem, but save problems have been on-again-off-again with MS Word v2016, & now v2019, for quite some time.
Totally agree. This is still happening to me everyday and I have invested too much time in troubleshooting. I am beginning to use Google Docs because I just can't risk losing my work.
So glad to see this thread here. I thought I was crazy. I have on-line chatted with Office365 support three time in the past 45 days. I keep getting different "solutions" to this problem (restart the computer, start the computer in safe mode, change the Word template permissions, etc.). They never said that this was a known problem. It is so frustrating and time consuming. The last solution was to uninstall and reinstall Office365 which I have not done. I am hesitant to do that as it seems that people have tried that without success. Just as an FYI, I have also had sporadic "permissions issues" with some of my Excel file. So, for me, it is not just Word. And, it has definitely only been since macOS Majave entered the picture. I wish I had a solution. This is infuriating.
We also have problems with excel files, and nothing in this thread has solved it. We have reinstalled. Weve cleared out all the different caches and killed the activation to reactivate it. Nothing has worked.
Hey Scott & all affected - appreciate all the input on this since the original post, strangely reassuring to know this is a problem for a lot of people and not just me.
I'm still getting this issue despite trying all the fixes. AND PLEASE, don't post the macros fix again, I'm getting sick of seeing it - IT DOESN'T REMEDY THIS ISSUE!
I have noticed that the issue seems to only happen once with each file - although this could perhaps be only over a certain timeframe. For example, I opened 4 word documents late last week - they were in a file that contained 10 documents in total. Today (4 days later), I tried to open all these 10 documents at once, but only the 4 that I had previously opened actually opened - with the rest showing the error from my original post.
Although I have no evidence to back this up - I do find that it's older files that I'm opening that seem to get this issue. For instance, docs I created last week are opening fine - but the docs I'm getting errors from I created in Sept 18. Again, restarts of my Mac are still working, but this is still enormously frustrating.
Twitter support points me at the helpline, but I'm loathe to waste my time if other people aren't getting anywhere.