Intermittent permissions error in Word 365 for Mac

Anonymous
2019-04-24T18:11:45+00:00

I'm finding I'm getting an intermittent permissions error in Word 365 (16.24) on MacOS Mojave (10.14.4).

I'll generally be able to open and save documents for a couple of hours - then, I'll get an error telling me I don't have the required permissions to open the document(s) I'm trying to access. I can't save the current document I'm working on either. These are all documents that I have created - on the same Mac using Word 365 (usually within the last few days or weeks)

A restart helps with the issue - but only postpones it for another couple of hours. Plus I don't want to have to keep restarting!!

When I try to open a file I get the following popup:

After selecting to grant access I then get:

Then, after choosing the correct file and selecting 'grant access', I get:

Any help would be appreciated! I can obviously post more info if required.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2019-06-22T11:11:34+00:00

    This is not the issue. I read that before posting here. I tried everything applicable that is font related.

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  2. Anonymous
    2019-06-22T13:03:51+00:00

    this is also not my issue. None of my machines have any third party font managers installed. Ive seen this solution in other places, but it is not applicable.

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  3. Anonymous
    2019-06-24T12:13:35+00:00

    I primarily get the permissions error when I try to save a file with a different name.  I open a patient's record, update it, then save it with, for example, a different date.  I get a permissions error, and I am unable to save the file until I force quit Word, re-open the file and save with the new date attached in the file name.  For example, I open the file:

    Doe John 20190621 19661221

    I make the necessary updates, then try to save it as:

    Doe John 20190624 19661221

    At least a dozen times a day, about at every 7 to 10 file saves, I get the permissions error that will not let me save the file.

    I occasionally get the permissions error when opening a file, but the ratio is about 10 to 1.  

    I have never installed any third party fonts.  I use only Word native fonts, primarily Trebuchet MS.

    Cheers

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  4. Anonymous
    2019-06-24T15:58:21+00:00

    This is the error I get: 

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  5. Anonymous
    2019-06-28T20:22:44+00:00

    I manage about four dozen Macs and we are having widespread occurrences of this issue. It's not every computer, but it is many of them. The issue comes and goes, but can always be fixed by restarting word or excel. However, if someone has several documents open, none of them can be saved. This is resulting in lost work, or really weird workarounds to email documents to themselves. It is a major headache for us.

    I am experiencing the exact same problems and have also had to use the same work arounds to try and save work. The amount of time my business has lost due to this non-sense is significant. It's hard to fathom that we are now in 2019 and our basic word processing abilities are getting worse and not better. This is an unacceptable product, Microsoft. Unacceptable.

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