Intermittent permissions error in Word 365 for Mac

Hi SteKelly,

Thanks for your reply.

To delete the Keychain and UBF folder is clean the old Office credential to reactivate your Mac.

Please try to open Finder > Applications > Utilities > Keychain Access and remove the following password entries:​

Microsoft Office Identities Cache 2​

Microsoft Office Identities Settings 2​

Restart your Mac and open any Microsoft Office app to reactivate.

If it not useful, you may also try the following steps to delete the old Office credential files in your Mac:

1. Click Go on the start screen of your Mac and choose Go to Folders in the drop-down options;
2. Type ~/Library/ in the open window and click Go;
3. Find the 3 UBF folders and move it to the desktop:

• UBF8T346G9.ms​
• UBF8T346G9.Office​
• UBF8T346G9.OfficeOsfWebHost

Note: This will remove the licenses and you need to reactivate Office. You may need to backup your emails in case of any data lose​.

In addition, the Grant Access errormay caused by the updated Apple sandboxing rules. Apple now uses sandboxing to limit various actions by tying them to a specific location. Application sandboxing is very effective in preventing viruses or other malware from affecting OS files. Please follow this link for instructions on how to deal with the Grant Permissions issue: Grant File Access

Fix: Office 2016 Grant Access Error on MacOS

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.​

Please tell us your update and let us further assist you.

Thanks,

Clark

( update by Clark Wang MSFT at 2019/5/16 10:26 at UTC+8)

I've tried this with the problem occurring Michelle - but I don't see an option for making a newly created keychain password 'default'. I can change my default passwords, but I don't think that's what you're suggesting?

Anyway, doing all that without marking anything as default doesn't work - so perhaps you could expand on making the newly created keychain default?

Thank you

Please close/quit all open Office application

>>Please open Key chain Access

>>Click Add New keychain ( You may add any password you desire)

>>Right click the newly created keychain access

>>Make as default

Please try to open Word Document

Please give me update ..

Hi Clark. I followed your instructions perfectly but the error has just occurred again. I'd rather not have to completely uninstall everything from my machine - but I will if I have to. What would you recommend as my next step?

Hi SteKelly,

Haven't heard from you for a while. Are there any updates? Feel free to reply at your convenience and we will continue to follow up.

Thanks,

Clark