Intermittent permissions error in Word 365 for Mac

Anonymous
2019-04-24T18:11:45+00:00

I'm finding I'm getting an intermittent permissions error in Word 365 (16.24) on MacOS Mojave (10.14.4).

I'll generally be able to open and save documents for a couple of hours - then, I'll get an error telling me I don't have the required permissions to open the document(s) I'm trying to access. I can't save the current document I'm working on either. These are all documents that I have created - on the same Mac using Word 365 (usually within the last few days or weeks)

A restart helps with the issue - but only postpones it for another couple of hours. Plus I don't want to have to keep restarting!!

When I try to open a file I get the following popup:

After selecting to grant access I then get:

Then, after choosing the correct file and selecting 'grant access', I get:

Any help would be appreciated! I can obviously post more info if required.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2019-06-24T15:58:21+00:00

    This is the error I get: 

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  2. Anonymous
    2019-06-24T12:13:35+00:00

    I primarily get the permissions error when I try to save a file with a different name.  I open a patient's record, update it, then save it with, for example, a different date.  I get a permissions error, and I am unable to save the file until I force quit Word, re-open the file and save with the new date attached in the file name.  For example, I open the file:

    Doe John 20190621 19661221

    I make the necessary updates, then try to save it as:

    Doe John 20190624 19661221

    At least a dozen times a day, about at every 7 to 10 file saves, I get the permissions error that will not let me save the file.

    I occasionally get the permissions error when opening a file, but the ratio is about 10 to 1.  

    I have never installed any third party fonts.  I use only Word native fonts, primarily Trebuchet MS.

    Cheers

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  3. Anonymous
    2019-06-22T13:03:51+00:00

    this is also not my issue. None of my machines have any third party font managers installed. Ive seen this solution in other places, but it is not applicable.

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  4. Anonymous
    2019-06-22T11:11:34+00:00

    This is not the issue. I read that before posting here. I tried everything applicable that is font related.

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2019-06-22T00:51:18+00:00

    See:

    How to fix permissions errors

    https://appuals.com/office-2016-grant-access-error-on-macos/

    Originally posted by MVP Jim Gordon

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