Printing to OneNote Windows 10 app cuts off margins of all documents with no controls to fix!

Anonymous
2019-06-10T16:39:38+00:00

My users have been suffering with this every day since we were forced to use OneNote Windows 10 after MS ripped it out of the Office 365 installer.  We are rolling out Teams and heavily rely on OneNote to "print" documents into the Team Notebooks.  I have called o365 support, they told me I now have to pay Windows support since our problem is in OneNote Win 10 and not OneNote 2016 so they no longer support OneNote.  I have submitted feedback via the OneNote Win 10 app, I've submitted in UserVoice, I've commented on other's questions here and also in other's user voice submissions.  I've seen no response from anyone on the OneNote team as to why such a fundamentally simple problem ever made it into the wild and why no one will fix this simple problem.

What is probably most frustrating is that if we print to OneNote 2016 this worked perfectly every time.  If we print the same document to OneNote Win 10 app, it fails EVERY time.

Anyone out there ever print to OneNote Win 10 and see their document cut off on top/bottom left/right margins?  Anyone here on the OneNote team, ever use ONeNote and try to print a document to OneNote win 10?

Buehler?.... Buehler?...

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2019-10-14T20:05:41+00:00

    EAaron1,

      I am very glad to see others are following this as closely as I am!  It is easy to feel like you are the only one battling an issue like this and (sadly) I am glad to hear I'm not alone because it might help get their attention and fix quicker if more people are affected.  I appreciate any suggestions anyone out there may have.

    I'm confused as to your response however because this doesn't have to do with any physical printer at all.  It is a virtual print driver/spooler etc that Microsoft created in order to be able to print from any windows program to OneNote Win 10.  No different really than the virtual printer they install to "Print to PDF".  So only Microsoft can control this driver and if they are aware of DPI issues, then they CAN fix them.  I suspect the threads you are referencing don't actually apply to what is happening here with OneNote Win 10 and maybe it is a similar problem when printing to certain older, physical printers?  If I am not understanding you correctly, please let me know.

    Chris

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  2. Anonymous
    2019-10-14T20:33:57+00:00

    Chris,

     You have it!  I'm am surely talking about physical printing!  Seems I'm the one who is confused.  But it is interesting that the problems are similar!

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  3. Anonymous
    2019-10-15T09:52:40+00:00

    Hi Chris,

    Thanks for your understanding. Different support teams will have different permissions to access escalated bug. As far as I known, the issue has been transferred as a Windows bug already by the product team, and our support team will have limited access to know detailed process of this case. But I will confirm whether we still have other choices to get information. And I will post back as soon as I get response.

    Regards,

    Rena

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  4. Anonymous
    2019-10-16T04:45:48+00:00

    Hi Chris,

    Although we have no permission to check the detailed information about that bug handling information, we may contact the related team with email and check the bug status. For example, whether it is still in process, fixed, or whether it has been closed for some reason. I can help you do that if you need.

    But a bug fix may not very soon, it depends on whether it is high impact or high priority. But I will keep monitoring this thread for you.

    Regards,

    Rena

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  5. Anonymous
    2019-10-17T05:50:18+00:00

    I too am experiencing this issue.  I have figured a work-around for PDFs and that is choose the "Shrink oversized pages" option from the Print Dialog window in Acrobat Reader.  From Word, using  "Narrow Margins" helps a little.

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