Printing to OneNote Windows 10 app cuts off margins of all documents with no controls to fix!

Anonymous
2019-06-10T16:39:38+00:00

My users have been suffering with this every day since we were forced to use OneNote Windows 10 after MS ripped it out of the Office 365 installer.  We are rolling out Teams and heavily rely on OneNote to "print" documents into the Team Notebooks.  I have called o365 support, they told me I now have to pay Windows support since our problem is in OneNote Win 10 and not OneNote 2016 so they no longer support OneNote.  I have submitted feedback via the OneNote Win 10 app, I've submitted in UserVoice, I've commented on other's questions here and also in other's user voice submissions.  I've seen no response from anyone on the OneNote team as to why such a fundamentally simple problem ever made it into the wild and why no one will fix this simple problem.

What is probably most frustrating is that if we print to OneNote 2016 this worked perfectly every time.  If we print the same document to OneNote Win 10 app, it fails EVERY time.

Anyone out there ever print to OneNote Win 10 and see their document cut off on top/bottom left/right margins?  Anyone here on the OneNote team, ever use ONeNote and try to print a document to OneNote win 10?

Buehler?.... Buehler?...

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

45 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-02T07:30:50+00:00

    Hi All,

    Really sorry for the inconvenience. We also want to provide further updates, however, after we report this issue, the Office team has transferred the issue to the Windows team as they think the issue is more related to Windows Printer Driver issue.

    Since then, we have very restricted permissions to access detailed process of this Windows bug. I can understand that many of you are still have strong concern about this case, but the better way to get more updates:

    1.       Use Feedback Hub to report this bug again to show more impacts to Windows team.

    2.       Post new thread in Windows category and get detailed updates from the related team directly.

    We apologize for this.

    Rena

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-03-01T20:19:47+00:00

    The fact that I have been following this thread since the beginning and there is STILLno fix from Microsoft is quite pathetic on their part. Lack of ability to fix a fairly simple issue that is affecting almost every OneNote user does not engender much confidence in its customer base. How long until issues like these cause people to start leaving the Microsoft ecosystem entirely?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-02-11T23:12:06+00:00

    I too have the Same ANNOYING problem. Where is the fix Microsoft???

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-01-20T22:36:09+00:00

    Any update? I have the same issue.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2019-11-06T23:27:41+00:00

    EAaron1,

      I am very glad to see others are following this as closely as I am!  It is easy to feel like you are the only one battling an issue like this and (sadly) I am glad to hear I'm not alone because it might help get their attention and fix quicker if more people are affected.  I appreciate any suggestions anyone out there may have.

    I'm confused as to your response however because this doesn't have to do with any physical printer at all.  It is a virtual print driver/spooler etc that Microsoft created in order to be able to print from any windows program to OneNote Win 10.  No different really than the virtual printer they install to "Print to PDF".  So only Microsoft can control this driver and if they are aware of DPI issues, then they CAN fix them.  I suspect the threads you are referencing don't actually apply to what is happening here with OneNote Win 10 and maybe it is a similar problem when printing to certain older, physical printers?  If I am not understanding you correctly, please let me know.

    Chris 

    Hi Chris - I have had a similar problem after the update. My work around has been to print the document using microsoft print to PDF and then insert the pdf into onenote as "insert as printout". I totally agree that this is a classic Microsoft showing a middle finger to it's loyal customer base. I hope this is helpful.

    Sumesh

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments