Printing to OneNote Windows 10 app cuts off margins of all documents with no controls to fix!

Anonymous
2019-06-10T16:39:38+00:00

My users have been suffering with this every day since we were forced to use OneNote Windows 10 after MS ripped it out of the Office 365 installer.  We are rolling out Teams and heavily rely on OneNote to "print" documents into the Team Notebooks.  I have called o365 support, they told me I now have to pay Windows support since our problem is in OneNote Win 10 and not OneNote 2016 so they no longer support OneNote.  I have submitted feedback via the OneNote Win 10 app, I've submitted in UserVoice, I've commented on other's questions here and also in other's user voice submissions.  I've seen no response from anyone on the OneNote team as to why such a fundamentally simple problem ever made it into the wild and why no one will fix this simple problem.

What is probably most frustrating is that if we print to OneNote 2016 this worked perfectly every time.  If we print the same document to OneNote Win 10 app, it fails EVERY time.

Anyone out there ever print to OneNote Win 10 and see their document cut off on top/bottom left/right margins?  Anyone here on the OneNote team, ever use ONeNote and try to print a document to OneNote win 10?

Buehler?.... Buehler?...

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-03-01T20:19:47+00:00

    The fact that I have been following this thread since the beginning and there is STILLno fix from Microsoft is quite pathetic on their part. Lack of ability to fix a fairly simple issue that is affecting almost every OneNote user does not engender much confidence in its customer base. How long until issues like these cause people to start leaving the Microsoft ecosystem entirely?

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  2. Anonymous
    2019-06-12T13:31:17+00:00

    It doesn't matter what version of OneNote or Word you are using.  EVERY version of OneNote Win 10 exhibits this behavior.

    It is happening on my work PC using OneNote Version 16001.11629.20028.0.    My Word application is at version 1905 (Build 11629.20214 Click-to-Run).

    And trying not to be to snarky here, but every long time user of OneNote Desktop application (Win32) knows FULL WELL that OneNote Win 10 is not the same version!  It is a far inferior product that is missing functionality and has problems with other functionality (printing).  I could write a book here about all the ways Microsoft has done its customers wrong by forcing us onto this unfinished and far inferior product.  I myself have come to live with and actually kind of like the new App but I am still upset because Microsoft should never have done this without FIRST getting it feature complete and equal to the exisiting OneNote Program.  This printing problem is a perfect example.  They said "we need to be able to let people Print To OneNote just like OneNote 2016".  Someone made a feeble attempt to do this and the second they were able to print anything to OneNote Win 10 they called it done.  No one bothered to realize it doesn't do this at all similar to OneNote 2016.  The image is different, the margins get cut off and the container is completely different, so it is in no way done or equal to the old functionality.

    Until MS finishes making OneNote Win 10 equal to the old OneNote I will never be happy.  However, this topic is really just about the margin problem so I will end my rant and get back to the problem at hand.  If you are able to help me fix this problem it will be one more baby step closer to getting the new OneNote to be as good as the old OneNote!

    Thank you again for looking into this,

    Chris

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  3. Anonymous
    2020-01-20T22:36:09+00:00

    Any update? I have the same issue.

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  4. Anonymous
    2019-06-11T14:27:30+00:00

    I found a few more clues while trying to get screenshots of another type of report we  print to OneNote.  This report does not offer a print preview so I had to actually finish printing to OneNote 2016 and OneNote.  What I noticed was not only do the margins look different but the object in OneNote is also completely different.

    The object in OneNote Win 10 comes in with a "container" which has its own grey border and the image of the printout can be "saved as" a .png file.  The object in OneNote 2016 does not appear to have a container and when you right-click on it the "save-as" button is greyed out!

    This has to be another clue that MS can look into to see why the prints are treated differently.  See attached pics.

    [Private message is removed by forum moderator]

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  5. Anonymous
    2019-10-09T15:05:58+00:00

    Hello,

    I am also experiencing the same issue (cut off margins) when trying to capture a webpage by printing to OneNote 2016 using windows 10.  It is annoying, so hoping for a fix soon.

    Thanks,

    Sally

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