Sharing Violations

Anonymous
2019-10-18T22:33:01+00:00

Since installing Catalina 10.15 and Office 365 16.30 (updates installed the same day (something I will not due again)) when I attempt to save a workbook that I have used for a couple of years, I receive the alert: 'Your changes could not be saved  to xxx.xlsx due to a sharing violation.  I then receive the alert The file format end extension of 646820000.mactf don't match. 

I contacted the Answer Desk who say it is an Apple Product and Apple support said it is a Microsoft problem.

Any thoughts or suggestions will be appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2019-10-23T12:29:54+00:00

    I responded back to your private email "It is not allowing me to select the file to upload.  If you have an email I can send it to directly, let me know".

    FYI: to ensure the file has not been contaminated, I went Bach to the backupmfile datedm09/30/2019and went through each step again, and this file failed in version  16.30  but not 16.29.

    Let me know how to proceed if you cannot provide an alternate method to get you the file.

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  2. Anonymous
    2019-10-24T09:14:35+00:00

    Hi jacsdad,

    Appreciate for taking your time to provide the problematic files to us. I provided the OneDrive link to upload the problematic files, you can access the private message to click on the link provided and upload the problematic files to us for testing in the Insider Fast version as the problem only occurs in the latest version of Production version.

    Appreciate your time and co-operation.

    Thanks,

    Chitrahaas

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  3. Anonymous
    2019-10-24T23:55:02+00:00

    It should be uploaded.

    The majority of changes that cause the failure are wthen I make several updates to the Job Orders tab.

    Changes can be updating an existing hyperlink or adding new data

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  4. Anonymous
    2019-10-25T09:18:57+00:00

    Hi jacsdad,

    Thanks for taking your time for uploading the problematic file to us and we request you provide some time for detail testing at our end, we will post back an update as soon as possible.

    Appreciate your patience and understanding.

    Regards,

    Chitrahaas

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  5. Anonymous
    2019-10-28T03:49:48+00:00

    Hi jacsdad,

    Thanks for giving us time to test at our end. Apologies for delay in response as I am out of office.

    After testing the problematic file provided by you at our end, we can save the problematic File without any problem after changing the already inserted hyperlinks or adding new hyperlinks to the file. As you already installed the previous version of Office version for working with the problematic files and we suggest you provide the feedback to related team via Excel application.

    Open the Excel application> Click on smiley icon on upper right of application> I don’t like something> Provide the description and submit.

    Appreciate your patience shown completely.

    Best Regards,

    Chitrahaas

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