Sharing Violations

Anonymous

Since installing Catalina 10.15 and Office 365 16.30 (updates installed the same day (something I will not due again)) when I attempt to save a workbook that I have used for a couple of years, I receive the alert: 'Your changes could not be saved to xxx.xlsx due to a sharing violation. I then receive the alert The file format end extension of 646820000.mactf don't match.

I contacted the Answer Desk who say it is an Apple Product and Apple support said it is a Microsoft problem.

Any thoughts or suggestions will be appreciated.

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92 answers

Anonymous

2019-10-21T08:05:57+00:00

Hi jacsdad,

Can you please provide updates at your end and provide the requested information when you have time?

Thanks,

Chitrahaas
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Anonymous

2019-10-19T08:30:46+00:00

Hi jacsdad,

We’re sorry for the inconvenience caused by the problem.

From the description provided, when we tested at our end in same environment i.e. macOS 10.15 and Office applications version 16.30 (191013), we can the save the existing Excel files without any problem. So, we want to confirm the following scenarios for moving further:

a. Does this problem occurs to specific Excel file or the Excel files?

b. What happens when you create a new Excel file and try to save it?

c. Where does the problematic Excel files stored?

d. If possible, can you try to change the location for saving the problematic Excel file?

e. Please provide the screenshot of error messages encountered at your end.

In addition, please open your Mac in safe mode and try to check whether you can save the Excel files without any problem.

Appreciate your understanding.

Regards,

Chitrahaas
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