power point presenter view scrolling from touch screen

Anonymous
2019-08-11T16:22:15+00:00

Scrolling my presenters notes from my touch screen is not working.

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2019-09-24T20:47:31+00:00

    Hi David, 

    I just want to verify if you have tried to manually update your Office suite? If you haven't, please do so, you can click this link for instructions. If this doesn't resolve the issue, please extend your patience for now, I have relayed the message to our internal support team about this concern and this is a confirmed bug already so please be assured that a fix will be provided for this concern. 

    Bob

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  2. Anonymous
    2019-09-24T22:13:25+00:00

    Hi David, 

    I just want to verify if you have tried to manually update your Office suite? If you haven't, please do so, you can click this link for instructions. If this doesn't resolve the issue, please extend your patience for now, I have relayed the message to our internal support team about this concern and this is a confirmed bug already so please be assured that a fix will be provided for this concern. 

    Bob

    Hi Bob

    If you read my earlier messages on this thread you will see that I have indeed updated to the lastest available build and the bug is still present. You will also see that I have advised how people can work around this bug by reverting to an earlier build before the bug was introduced.

    I really just wanted to hear if you had an update on when the build that fixes this bug would be available, as you had previously said it would be the 19th.

    Regards

    David

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  3. Anonymous
    2019-09-25T21:15:41+00:00

    Thank you for the update, Dayvday. Though other customers were able to confirm on this thread that the issue has been resolved, we would be reverting back to our Internal Support Team to have this further investigated. Please standby so we can give you further information regarding this matter. Again, we thank you for continuously posting your feedback.

    Regards.

    Bob

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  4. Anonymous
    2019-09-26T12:37:55+00:00

    I am having the same issue on my Surface Pro 6.  Has a fix been identified?

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  5. Anonymous
    2019-09-26T23:20:29+00:00

    Hi Nancy,

    As mentioned above if reverting back to your previous version, was not helpful, we are coordinating with our internal support team about this bug and if there will be an update, it will be posted on this thread as soon as a fix is available. We appreciate your patience. 

    Please standby.

    Bob

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