power point presenter view scrolling from touch screen

Anonymous
2019-08-11T16:22:15+00:00

Scrolling my presenters notes from my touch screen is not working.

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2019-08-27T20:52:56+00:00

    Hi Peter,

    Can you provide the **build and version**of the Office suite that you're using? I am going to put this concern under investigation and we are coordinating with our internal support team to get this addressed as soon as possible. 

    Bob

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  2. Anonymous
    2019-08-28T09:19:38+00:00

    Hi Peter,

    Can you provide the **build and version**of the Office suite that you're using? I am going to put this concern under investigation and we are coordinating with our internal support team to get this addressed as soon as possible. 

    Bob

    Hi Bob

    On my three devices with this problem, the build and version of the Office suite is Version 1907 (Build 11901.20218 Click-to-Run). It is 32-bit Office on 64-bit Windows.

    David

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  3. Anonymous
    2019-08-28T22:26:41+00:00

    Thank you for providing the information that we need. I will now consult this concern to our internal support team. If an update comes up, I will relay it to you immediately. We do appreciate your patience. 

    Please stand by.

    Bob

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  4. Anonymous
    2019-08-30T04:56:26+00:00

    Hi Peter,

    Can you provide the **build and version**of the Office suite that you're using? I am going to put this concern under investigation and we are coordinating with our internal support team to get this addressed as soon as possible. 

    Bob

    Hi Bob

    On my three devices with this problem, the build and version of the Office suite is Version 1907 (Build 11901.20218 Click-to-Run). It is 32-bit Office on 64-bit Windows.

    David

    I found this issue happened since v1907 updated on 13 August, then v1908 update didn't fix this issue.

    Only can't scroll when started slideshow. In editing mode I can scroll notes using touch screen

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  5. Anonymous
    2019-09-01T14:19:55+00:00

    I have the same problem with Office 365 MSO (16.0.11929 20234) 64bits installed on a Surface 6

    Latest updates done 5min ago

    the only way to scroll is using using the arrows when the keyboard is attached or a remote control pointer but no scrolling possible with touchscreen

    thank you for your help in fixing this annoying problem

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