power point presenter view scrolling from touch screen

Anonymous
2019-08-11T16:22:15+00:00

Scrolling my presenters notes from my touch screen is not working.

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2019-10-09T10:29:36+00:00

    Hi Peter,

    I have received an update from our internal support team regarding this bug and they said that an update will take place on the 19th of this month. Please watch-out for the update and check if it helps solve the issue.

    Thank you for extending your patience on this concern.

    Bob

    It's the 9th day of the following month, and I'm having the same problem.

    My emergency workaround was to change the font to something very tiny so I could see all of the notes, but hardly a good workaround.

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  2. Anonymous
    2019-10-09T20:29:30+00:00

    Hi Bathosphyr,

    Have you tried the suggested workaround provided by Dayvday on this thread? If you have not, please do so so that you can temporarily use the feature of the app. This case is still under investigation with our internal support team, once an update is available this thread will be updated immediately.

    Thank you extending your patience on this.

    Bob

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  3. Anonymous
    2019-10-12T00:14:43+00:00

    I have an HP Spectre Laptop with a touch screen. Powerpoint notes no longer scrolls when I use the touch screen in presenter mode. The only way to see extended notes is to click on the arrows on the screen with my keyboard. This is a major impairment, I give lectures and rely on touching my screen to scroll to see lengthy notes. This obvious bug is not yet fixed. Also, my laptop is new. I have not tried uninstalling and reinstalling Office since my copy of Office was put on this new laptop a few weeks ago. It is a fresh install. It seems from reading this thread this issue has gone on for quite some time. I noticed it a few months ago on my previous laptop. It would appear the issue is not yet resolved.

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  4. Anonymous
    2019-10-12T00:31:25+00:00

    Hi PatriciaAnnK_22,

    Thank you for your feedback. Our internal support team is still working on this bug as of this time. If there would be any updates, this thread will be updated immediately.

    Regards,

    Bob

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  5. Anonymous
    2019-10-13T13:15:31+00:00

    Follow-up:

    I've noticed that sometimes when I open up Powerpoint presenter, the notes field on the right side will scroll by using the touch screen, the first time. But, as soon as I change to the next or subsequent slides, the function stops working.

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