power point presenter view scrolling from touch screen

Anonymous
2019-08-11T16:22:15+00:00

Scrolling my presenters notes from my touch screen is not working.

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2019-09-30T10:38:47+00:00

    Bob, my computer just did the most recent update and now my touch screen scrolling within 365 won't work either. Has this been fixed and if so, why is it happening to me now at the end of September. Not super helpful for a presentation I have tomorrow.

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  2. Anonymous
    2019-09-30T11:03:20+00:00

    David, I just tried to revert using the info you provided and the cnet bat file instructions but to no avail--still a problem. this is what i used:

    %programfiles%\Common Files\Microsoft Shared\ClickToRun\officec2rclient.exe /update user updatetoversion=16.0.11425.20244

    Have I missed something?

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  3. Anonymous
    2019-09-30T11:33:10+00:00

    David, I just tried to revert using the info you provided and the cnet bat file instructions but to no avail--still a problem. this is what i used:

    %programfiles%\Common Files\Microsoft Shared\ClickToRun\officec2rclient.exe /update user updatetoversion=16.0.11425.20244

    Have I missed something?

    Hi Heather 

    That command looks right to me. What happens or message do you get?

    David

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  4. Anonymous
    2019-09-30T21:09:39+00:00

    Davey, I execute the .bat file, but the window just pops up quickly and then disappears. I go back into the O365 Powerpoint pres and still have the same problem.

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  5. Anonymous
    2019-09-30T21:40:57+00:00

    Hi HeatherESmith,

    This concern is still under investigation and our internal support team is still working on this issue. As soon as an update is available, I will post it immediately. 

    Thank you for your patience.

    Bob

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