power point presenter view scrolling from touch screen

Anonymous
2019-08-11T16:22:15+00:00

Scrolling my presenters notes from my touch screen is not working.

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2019-09-30T11:03:20+00:00

    David, I just tried to revert using the info you provided and the cnet bat file instructions but to no avail--still a problem. this is what i used:

    %programfiles%\Common Files\Microsoft Shared\ClickToRun\officec2rclient.exe /update user updatetoversion=16.0.11425.20244

    Have I missed something?

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  2. Anonymous
    2019-09-30T10:38:47+00:00

    Bob, my computer just did the most recent update and now my touch screen scrolling within 365 won't work either. Has this been fixed and if so, why is it happening to me now at the end of September. Not super helpful for a presentation I have tomorrow.

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  3. Anonymous
    2019-09-26T23:20:29+00:00

    Hi Nancy,

    As mentioned above if reverting back to your previous version, was not helpful, we are coordinating with our internal support team about this bug and if there will be an update, it will be posted on this thread as soon as a fix is available. We appreciate your patience. 

    Please standby.

    Bob

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  4. Anonymous
    2019-09-26T12:37:55+00:00

    I am having the same issue on my Surface Pro 6.  Has a fix been identified?

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  5. Anonymous
    2019-09-25T21:15:41+00:00

    Thank you for the update, Dayvday. Though other customers were able to confirm on this thread that the issue has been resolved, we would be reverting back to our Internal Support Team to have this further investigated. Please standby so we can give you further information regarding this matter. Again, we thank you for continuously posting your feedback.

    Regards.

    Bob

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