power point presenter view scrolling from touch screen

Anonymous
2019-08-11T16:22:15+00:00

Scrolling my presenters notes from my touch screen is not working.

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2019-10-09T20:29:30+00:00

    Hi Bathosphyr,

    Have you tried the suggested workaround provided by Dayvday on this thread? If you have not, please do so so that you can temporarily use the feature of the app. This case is still under investigation with our internal support team, once an update is available this thread will be updated immediately.

    Thank you extending your patience on this.

    Bob

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  2. Anonymous
    2019-10-09T10:29:36+00:00

    Hi Peter,

    I have received an update from our internal support team regarding this bug and they said that an update will take place on the 19th of this month. Please watch-out for the update and check if it helps solve the issue.

    Thank you for extending your patience on this concern.

    Bob

    It's the 9th day of the following month, and I'm having the same problem.

    My emergency workaround was to change the font to something very tiny so I could see all of the notes, but hardly a good workaround.

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  3. Anonymous
    2019-09-30T21:40:57+00:00

    Hi HeatherESmith,

    This concern is still under investigation and our internal support team is still working on this issue. As soon as an update is available, I will post it immediately. 

    Thank you for your patience.

    Bob

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  4. Anonymous
    2019-09-30T21:09:39+00:00

    Davey, I execute the .bat file, but the window just pops up quickly and then disappears. I go back into the O365 Powerpoint pres and still have the same problem.

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  5. Anonymous
    2019-09-30T11:33:10+00:00

    David, I just tried to revert using the info you provided and the cnet bat file instructions but to no avail--still a problem. this is what i used:

    %programfiles%\Common Files\Microsoft Shared\ClickToRun\officec2rclient.exe /update user updatetoversion=16.0.11425.20244

    Have I missed something?

    Hi Heather 

    That command looks right to me. What happens or message do you get?

    David

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