power point presenter view scrolling from touch screen

Thank you for providing the outcome. Can you try another replicating your concern with a different laptop or PC with the same removable keyboard just to prove if the same issue happens? The reason for this is because we want to know if your concern will happen on the same environment. If the result is different, compatibility could be the reason for this issue. You can get in touch with the device manufacturer if that would be the case. 

Update us with the status of our queries so that we can continue to assist you.

Bob

Hi Bob

My presenter notes scroll fine when my keyboard is attached. When i detach my keyboard and use only the touch screen to scroll the scroll bar disappears and stops functioning. 

Also i use dropbox and I’m able to open powerpoint files on my galaxy tablet. When i use the scroll function on my tablet, i have no issues at all.

I want to clarify before you uninstalled and reinstalled Office 365, were you able to scroll in Presenters view with the keyboard attached to the device? Before this issue was the feature working before? Let isolate the issue further, please upload your PowerPoint files in OneDrive and open it using a different device so that you can try to check if it will work from that device because we might be looking at a compatibility issue.

We'll wait for your response.

Bob

Hi Bob

So I uninstalled and reinstalled office 365 and the problem still exists.  When my keyboard is attached the scroll bar on the notes in presenter mode is there.  But when I disconnect my keyboard, and try to scroll using the touch screen, the scroll bar disappears and i can't scroll.  How do I get the scroll bar to stop disappearing when I disconnect my keyboard?

Peter

Thank you for providing information. Please try basic troubleshooting steps like updating the Office suite, if it's outdated. Repairing Office 365 just in case there are missing important programs or files in the system. Uninstalling and reinstalling Office 365 to have a fresh copy of the Office suite.

If you need further assistance, respond to this post.

Bob