power point presenter view scrolling from touch screen

Hi Peter,

Can you provide the **build and version**of the Office suite that you're using? I am going to put this concern under investigation and we are coordinating with our internal support team to get this addressed as soon as possible. 

Bob

Hi Bob

On my three devices with this problem, the build and version of the Office suite is Version 1907 (Build 11901.20218 Click-to-Run). It is 32-bit Office on 64-bit Windows.

David

Hi Peter,

Can you provide the **build and version**of the Office suite that you're using? I am going to put this concern under investigation and we are coordinating with our internal support team to get this addressed as soon as possible. 

Bob

Sounds identical to the problems I’m having with my Acer Switch 12.  I hope this bug can be fixed soon as it is a huge inconvenience for my job. 

Peter

Hi Bob

Is anyone still looking at this? There has been no response now for several days. I have exactly the same problem and it is occurring on three different devices. One is a Lenovo Carbon X1 laptop, the second is a Microsoft Surface Pro 3 and the third is a Microsoft Surface 3.

What I can tell you is that doing Office Repairs and even uninstalling Office (this is an Office 365 subscription) and reinstalling makes no difference. On all three devices, the ability to scroll the speaker notes by touching and sliding anywhere in the speaker notes no longer works.

It is worse on the two Microsoft Surface devices. On the Lenovo Carbon X1 (fixed keyboard laptop), the scroll bar in the speaker notes is visible and can be used, but with much more difficulty than just scrolling anywhere in the speaker notes. However, on the Surface devices, the scroll bar in the speaker notes is not displayed when there is more text in the speaker notes than can be displayed at once. This means that it is impossible to scroll the speaker notes.

What I have noticed is that if I plug the detachable keyboard into either of the Surface devices, the scroll bar in the speaker notes appears for a moment, but then disappears. Even with the keyboard attached, I cannot scroll the speaker notes.

Something else I have observed is that when I first noticed this problem last week, I could scroll the speaker notes on the first slide shown at the beginning of a presentation (whether it was the first slide in the presentation or if I started the presentation at a later slide). But as soon as I changed slide, I could no longer scroll the speaker notes.

In an attempt to replicate the problem, I created a new blank presentation, added two slides with nothing more than a title and enough text in the speaker notes to require scrolling. However, with this simple presentation, it is not possible to scroll the speaker notes on even the first slide.

I then took the existing presentation and cut it back, removing slides images and theme to get what appears to be an identical presentation to the new one I had created. Just two slides with same slide content and I even copied the speaker notes from the new presentation. I can still scroll speaker notes on the first slide displayed from the cut down version of the existing presentation.

This appears to be a bug that has been introduced in a recent update to office.

Regards

David

I have tried to uninstall and reinstall but this didn’t fix the problem.  Powerpoint still won’t scroll in presenters notes using the touch screen function.