Error code: 0xE0001462 bukxq 19999 OneNote

Anonymous
2019-04-16T12:08:01+00:00

I received this notice today on one of my newly created pages - 

Error code: 0xE0001462 bukxq 19999. The new page doesn't seem to sync even though there is no different data in this page than any other (just text and a few images). I tried shutting the program but it still won't sync

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-05-26T14:32:58+00:00

    In my case, the issue related to licensing. No matter what I did, OneNote would continuously revert to loading the wrong user license. What worked for me is that I downloaded Microsoft’s license removal tool, which forced it to remove all licenses and then the next time I logged in using the clean slate, it worked perfectly. 

    Highly recommend you all do the same thing. Here are the instructions for a mac: https://support.office.com/en-us/article/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

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  2. Anonymous
    2020-05-22T04:21:54+00:00

    I'm having this same problem. 

    E0001462 bukxq 19999

    Page is not syncing with new changes.

    This is unbelievable. Someone get Mr. Sataya Nadella here. This needs to be fixed.

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  3. Anonymous
    2020-05-22T04:16:29+00:00

    Hi,

    I tried doing the steps in the link attached and nothing is working. I have updated the version on my mac and everything. On my browser it is not syncing either.

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  4. Anonymous
    2020-04-23T20:08:55+00:00

    I have the same problem with this error code E0001462 bukxq 19999. Please help me.

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  5. Anonymous
    2020-04-04T16:13:15+00:00

    This is what fixed the problem for me:

    This link describes it quite well:

    https://support.office.com/en-us/article/fix-issues-when-you-can-t-sync-onenote-299495ef-66d1-448f-90c1-b785a6968d45

    What really matters, if your onenote (windows 10 app)  has syncing problems:

    D o you have important information in your notes (on your local device) that hasn't synced with your Onedrive/ sharepoint versions?

    Checkt this by accessing the Onedrive/ sharepoint versions via oneDrive web-page or by right clicking on the notebook and choose "copy link to notebook" and paste the link to browser.

    If yes:

    Don't close your notebooks in the app or log off with your windows account, as this leads to the loss of your current version of notes( that are locally saved in your cache and cache gets deleted).

    Instead open the Onedrive/ sharepoint versions (accessible via web-page) in the app of your device.

    If possible move sections/ pages of the notebook that will not sync to the notebook opened via Onedrive/ sharepoint (this one should sync fine). If you transferred all important information to your newly opened notebook, delete the old one that doesn't sync.

    Now you should have all the original info that wouldn't sync in a notebook that does sync.

    If no:

    You have nothing to fear. Try to close the notebook and reopen it again. Or try to log off with your windows account and log in again.

    If you don't use the windows 10 app and use a version that still allows local saving of notebooks (like onenote 2016):

    Save your Notebook that has problem syncing with the cloud locally on your device. If this works you can share or move your notebook from there.

    This hopefully helps.

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