Excel printing and display scaling bug

Hi Matthew,

Thanks a lot for your updating.

The information I provided in my last reply indicates that it is an expected behavior that scale option in Scale to Fit helps us to fit the printed page and that is the way it works.

While regarding “Disable Display Scaling On High DPI Settings” you mentioned, it is a method to troubleshoot the situation that some desktop applications may appear somewhat blurry when you compare them with other applications on the screen according to this support article.

Thus, from my understanding, “Disable Display Scaling On High DPI Settings” in windows and “Scale to Fit” in Excel are totally different.

If the above is not what you have concern with, please post back for us to better understand your situation. Additionally, you may also share the PDF files with us via Private Message.

Regards,

Zixuan

I understand the settings are totally different, but what I am telling you is that turning on display scaling in windows (see the first screenshot in my original reply) has changed how my file is printing in excel with absolutely no changes made to the excel file.  I only tried to disable display scaling (second screen shot above) because I was having the problem that is the subject of this post.  The fact that the disabling of display scaling in the excel shortcut is not working is a totally separate problem that I discovered while troubleshooting the printing issue.

My problem is that, it should appear the same when printed, and it does not.  When i turn on "display scaling" in windows, it is changing how the spreadsheet prints, and it should not.  There is nothing that I can do in excel using the "print scaling" to make it look correct.  These come from the exact same file, with no other changes made to the file.

I PM'd you PDFs.  I don't know how to explain this any better.  This needs to be reported to the developers.

Hi Matt,

Apologize for the delay and thanks a lot for your supplement.

I have got your point that you mean the setting of scale in windows affects Excel printing while the setting should only change the display. Thus, you find you may select the Disable Display Scaling On High DPI Settings to fix it. However, you tried but with no avail.

I tested on our end in win7 and win10. On these two OS versions, scaling in windows won't affect Excel printing. Thus, whether I check or uncheck the Disable Display Scaling On High DPI Settings in win7((no such option for Excel in win10), there isn't influence and Excel prints normally.

Since we can't repro, to narrow down this behavior on your end, could you please try the following troubleshooting steps to see the outcome:

1. Please open Excel in safe mode to see the outcome.
2. Please perform a clean boot in Windows and then launch Excel to check whether it is related to some software conflicts.
3. If neither of the above suggestions work for you, please follow the steps in this support article to repair Office application.

Thanks a lot for your time and patience.

Best Regards,

Zixuan

Hi Matt,

Could you please share the result after you tried the above suggestions? We will try our best to provide support for you.

Regards,

Zixuan

Hi Matt,

Apologize for the delay and thanks a lot for your supplement.

I have got your point that you mean the setting of scale in windows affects Excel printing while the setting should only change the display. Thus, you find you may select the Disable Display Scaling On High DPI Settings to fix it. However, you tried but with no avail.

I tested on our end in win7 and win10. On these two OS versions, scaling in windows won't affect Excel printing. Thus, whether I check or uncheck the Disable Display Scaling On High DPI Settings in win7((no such option for Excel in win10), there isn't influence and Excel prints normally.

Since we can't repro, to narrow down this behavior on your end, could you please try the following troubleshooting steps to see the outcome:

1. Please open Excel in safe mode to see the outcome.
2. Please perform a clean boot in Windows and then launch Excel to check whether it is related to some software conflicts.
3. If neither of the above suggestions work for you, please follow the steps in this support article to repair Office application.

Thanks a lot for your time and patience.

Best Regards,

Zixuan

I've done all three of these things with the same results.  I did the full "online" repair.