Excel printing and display scaling bug

Anonymous
2018-04-10T15:17:07+00:00

Windows 7 Pro

Office 365 x64 ver 1709 (Build 8431.2236 click-torun)

When printing with Excel, the page layout is being affected by display scaling.  I had it set at 125%.  A spreadsheet that normally prints to 6 pages is trying to print to 9 or 10 pages.  Adjusting the page size in "page break view" does not fix the problem.  This is with the setting, "fit all columns on one page".  If you simply reduce the *print* scaling (by a percentage, instead) until it print on only 6 pages, the sheet appears more narrow than it normally does.

If you simply set the display scaling back to 100%, it fixes the problem.  Display scaling should only change what I see, not how it prints.

Furthermore, checking the box under excel shortcut:  "disable display scaling on high dpi settings" does NOT disable the display scaling for excel like it should.  I had to completely shut it off under display settings to resolve the problem.

Edit:  Added *print* to the scaling option I was referring to.   Please note display scaling setting is in windows and print scaling is in excel.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2018-04-15T16:49:07+00:00

    Hi Matthew,

    Thanks a lot for the information you provided.

    According to this support article about scaling a worksheet, we can use the Scale to Fit options to reduce the size of the worksheet to better fit the printed page. And based on my test with an original workbook which was printed to 3 pages, it will be printed to 6 pages after I set 205% for the scale value. Thus, it indicates that scaling affects printing. If you just want to enlarge the display view, you may click View>Zoom to adjust.

    Best Regards,

    Zixuan

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  2. Anonymous
    2018-04-13T16:40:14+00:00

    1.  Please set the print scaling to No scaling, does it exhibit same behavior?

    Yes

    2.  Does it exhibits same behavior if you print to PDF document?

    Yes.  I will PM you 4 files to cover all combinations of display scaling on and off, and fit to columns on and off.

    Apparently you need to PM me first for me to send you the PDF's?  I  don't want to post them publicly.

    3.  Just to confirm, Do you mean the following setting as the following picture shows when you mentioned "display scaling"?

    You failed to attach a screenshot as noted, so I attached a couple myself.

    I set display scaling here:

    To work around my problem with printing, I attempted to disable display scaling for excel only here (but it did nothing):

    4.  Please help capture a screenshot of your Excel File tab>Account page.

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  3. Anonymous
    2018-04-12T10:23:41+00:00

    Hi Matthew,

    Can you print Excel document correctly now? If not, feel free to provide the requested information when you have time.

    Regards,

    Joanne

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  4. Anonymous
    2018-04-11T06:45:27+00:00

    Hi Matthew,

    Your Office is not the latest version, please try to go to File tab>Account>Office Updates>Update Options>Update now to update your Office, then check if the issue persists.

    If the issue remains, I'd like to confirm the information below to better understand your situation:

    1.  Please set the print scaling to No scaling, does it exhibit same behavior?

    2.  Does it exhibits same behavior if you print to PDF document?

    3.  Just to confirm, Do you mean the following setting as the following picture shows when you mentioned "display scaling"?

    4.  Please help capture a screenshot of your Excel File tab>Account page.

    Regards,

    Joanne

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