Power Point slide show keep jumping back to prior slide

Anonymous
2018-11-09T12:31:18+00:00

New MacBookPro.

Just installed Office365.

Using PP to view slides from Multimedia Exercises for Basic Japanese Grammar.

One has to read/respond/click-to-hear-answer/click-to-go-to-next-page/next-question.

If I am idle for a random period of time, it pops back to a prior slide.

Sometimes it happens quite soon after clicking onto a new slide, so it is not a general timeout feature.

Also, the slide it pops back to changes as on proceeds further.  It breaks the basic flow logic of the presentation as to get back, you end up activating some next state you don't necessarily want to.  IE, getting back to read the question makes it think you want to see the answer, but you are not yet ready to see it.

My question is: is this a bug in the slides, or a bug in the programme?

The slides force one to open read-only, and I don't know much about PP so I don't know where to look to see if there is some time-based thing which kicks in if I am idle.

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2018-11-20T22:23:48+00:00

Hi All,

I'd like to share a summary for the issue here which will benefit other community members.

Symptoms:

Power Point slide show may jump automatically back to prior slide 

Environment:

  1. OS: Mojave 10.14.1 (18B75).
  2. PowerPoint version: 16.18 (Wait on a slide for about 30 seconds in full screen presentation mode, the slide will automatically skip to a previous slide)
  3. PowerPoint version: 16.19 (181109) (Some customers fix the issue by upgrading to 16.19, but the other ones still have the issue) (The 16.19 may make the issue idle time from 30 seconds to 10 minutes)
  4. The issue happens to all files
  5. The issue happens in full screen presentation mode but not in presenter view mode.
  6. The issue disappears when all the customers trying to do a screen recording.

Workaround:

Play the presentation in presenter view mode.

Assessment:

Please update the Office to the latest 16.21 version to get the fix.

Thanks,

Rena

[Updated by Rena Yu MSFT, 08:16 AM Jan 18, 2019(UTC)]

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Anonymous
2018-12-14T22:48:45+00:00

Hi all,

Thank you all for providing related videos and logs. We have narrowed down the root cause, and we're working with Apple for a fix. 

In the mean time, we have added a temporary solution in the next update.

As a current workaround, if you have more than 1 graphics cards on your device, you can do the following:

    (1) Go to System Preferences

    (2) Go to Energy Saver

****(3) Uncheck Automatic graphics switching(If you do not see this option, you only have 1 graphics card)

We completely understand your frustration with this problem. We appreciate your patience.

Best,

Ming

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  1. Anonymous
    2018-11-16T05:27:45+00:00

    Hi ST_411,

    The release can be delayed according to different regions. But you can download the latest 16.19 (18110915)  version from this page directly.

    However, based on PastrD’s reply, the 16.19 version may just improve but not exactly fix the issue. But it is better than nothing. You can have a try and tell us the result.

    Thanks,

    Rena

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  2. Anonymous
    2018-11-16T05:39:22+00:00

    Hi All,

    Based on PastrD’s reply, the 16.19 version may just improve but not exactly fix the issue.

    1. 16.19 may make the issue idle time from 30 seconds to 10 minutes.
    2. Running QuickTime Player and making a Screen Recording seems to keep the problem from happening.

    You can help us confirm whether it is the same situation by your side.

    For those who still have the issue after updating to 16.19, please do the steps below and tell us the result:

    1. To narrow down the issue related to any startup apps, extensions, custom font, some caches etc. on your Mac, please run Mac in safe modeto see whether the issue persists in this mode.

    2. To narrow down the issue related to any 3^rd^ party add-ins inside the PowerPoint app, please go to Insert tab > My Add-ins and check whether there’s any add-ins installed. If so, temporarily removing them to see the result.

    1. Please go to Apple menu > System Preferences > Energy Saver > temporarily set the time to the maximum > see whether the issue persists.

    We haven’t got any reproduce video so far, we understand it may take time, and you may not be able to reproduce the issue like PastrD when trying to make screen recording. However, we appreciate your understanding that a reproduce video is helpful for us to know better about the issue. Therefore, if it is convenient for you, please provide us the video. You can use your Phone to record it as well if you meet any difficulties when doing screen recording.

    Thanks,

    Rena

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  3. Anonymous
    2018-11-16T09:31:02+00:00

    Hi Rena

    I rebooted my mac to the safe mode. The latest version of powerpoint with no add-ins showed a white page in the editing mode, and a black page in the presentation mode. Then I could not check this problem remains.

    Under the non-safe mode, the latest version still has the same problem.

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