Power Point slide show keep jumping back to prior slide

Anonymous
2018-11-09T12:31:18+00:00

New MacBookPro.

Just installed Office365.

Using PP to view slides from Multimedia Exercises for Basic Japanese Grammar.

One has to read/respond/click-to-hear-answer/click-to-go-to-next-page/next-question.

If I am idle for a random period of time, it pops back to a prior slide.

Sometimes it happens quite soon after clicking onto a new slide, so it is not a general timeout feature.

Also, the slide it pops back to changes as on proceeds further.  It breaks the basic flow logic of the presentation as to get back, you end up activating some next state you don't necessarily want to.  IE, getting back to read the question makes it think you want to see the answer, but you are not yet ready to see it.

My question is: is this a bug in the slides, or a bug in the programme?

The slides force one to open read-only, and I don't know much about PP so I don't know where to look to see if there is some time-based thing which kicks in if I am idle.

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-11-20T22:23:48+00:00

Hi All,

I'd like to share a summary for the issue here which will benefit other community members.

Symptoms:

Power Point slide show may jump automatically back to prior slide 

Environment:

  1. OS: Mojave 10.14.1 (18B75).
  2. PowerPoint version: 16.18 (Wait on a slide for about 30 seconds in full screen presentation mode, the slide will automatically skip to a previous slide)
  3. PowerPoint version: 16.19 (181109) (Some customers fix the issue by upgrading to 16.19, but the other ones still have the issue) (The 16.19 may make the issue idle time from 30 seconds to 10 minutes)
  4. The issue happens to all files
  5. The issue happens in full screen presentation mode but not in presenter view mode.
  6. The issue disappears when all the customers trying to do a screen recording.

Workaround:

Play the presentation in presenter view mode.

Assessment:

Please update the Office to the latest 16.21 version to get the fix.

Thanks,

Rena

[Updated by Rena Yu MSFT, 08:16 AM Jan 18, 2019(UTC)]

Was this answer helpful?

4 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-12-14T22:48:45+00:00

Hi all,

Thank you all for providing related videos and logs. We have narrowed down the root cause, and we're working with Apple for a fix. 

In the mean time, we have added a temporary solution in the next update.

As a current workaround, if you have more than 1 graphics cards on your device, you can do the following:

    (1) Go to System Preferences

    (2) Go to Energy Saver

****(3) Uncheck Automatic graphics switching(If you do not see this option, you only have 1 graphics card)

We completely understand your frustration with this problem. We appreciate your patience.

Best,

Ming

Was this answer helpful?

2 people found this answer helpful.
0 comments

107 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-11-10T17:09:38+00:00

    Hi Beto,

    Have you checked my reply above? Can you use PowerPoint normally now? Do you still need any help? You are welcome to share with me your updates here.

    Thanks,

    Neo

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-11-09T16:11:00+00:00

    Hi Beto,

    To check if this issue is related to your file or PowerPoint, I'd like to suggest you create a new presentation and add some transitions as the issue related presentation to see if you can reproduce this issue. If you can't reproduce this issue, that means this issue may be related to your presentation. You can copy all the contents and paste them into a new presentation to see if you still meet that issue.

    Please have a try and share with me your result.

    If you still meet that issue, please share with me more info as below to let me have a better understanding of your scenario:

    1. Screenshot of your OS (Apple menu>About this Mac)and PowerPoint (PowerPoint>About Microsoft PowerPoint)version number.
    2. Does this issue happen to all slides or related ones?
    3. A copy of this issue related presentation. To protect your privacy, please share with me your file via Private Message.

    Thanks,

    Neo

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments