Power Point slide show keep jumping back to prior slide

Anonymous
2018-11-09T12:31:18+00:00

New MacBookPro.

Just installed Office365.

Using PP to view slides from Multimedia Exercises for Basic Japanese Grammar.

One has to read/respond/click-to-hear-answer/click-to-go-to-next-page/next-question.

If I am idle for a random period of time, it pops back to a prior slide.

Sometimes it happens quite soon after clicking onto a new slide, so it is not a general timeout feature.

Also, the slide it pops back to changes as on proceeds further.  It breaks the basic flow logic of the presentation as to get back, you end up activating some next state you don't necessarily want to.  IE, getting back to read the question makes it think you want to see the answer, but you are not yet ready to see it.

My question is: is this a bug in the slides, or a bug in the programme?

The slides force one to open read-only, and I don't know much about PP so I don't know where to look to see if there is some time-based thing which kicks in if I am idle.

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2018-11-20T22:23:48+00:00

Hi All,

I'd like to share a summary for the issue here which will benefit other community members.

Symptoms:

Power Point slide show may jump automatically back to prior slide 

Environment:

  1. OS: Mojave 10.14.1 (18B75).
  2. PowerPoint version: 16.18 (Wait on a slide for about 30 seconds in full screen presentation mode, the slide will automatically skip to a previous slide)
  3. PowerPoint version: 16.19 (181109) (Some customers fix the issue by upgrading to 16.19, but the other ones still have the issue) (The 16.19 may make the issue idle time from 30 seconds to 10 minutes)
  4. The issue happens to all files
  5. The issue happens in full screen presentation mode but not in presenter view mode.
  6. The issue disappears when all the customers trying to do a screen recording.

Workaround:

Play the presentation in presenter view mode.

Assessment:

Please update the Office to the latest 16.21 version to get the fix.

Thanks,

Rena

[Updated by Rena Yu MSFT, 08:16 AM Jan 18, 2019(UTC)]

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Anonymous
2018-12-14T22:48:45+00:00

Hi all,

Thank you all for providing related videos and logs. We have narrowed down the root cause, and we're working with Apple for a fix. 

In the mean time, we have added a temporary solution in the next update.

As a current workaround, if you have more than 1 graphics cards on your device, you can do the following:

    (1) Go to System Preferences

    (2) Go to Energy Saver

****(3) Uncheck Automatic graphics switching(If you do not see this option, you only have 1 graphics card)

We completely understand your frustration with this problem. We appreciate your patience.

Best,

Ming

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  1. Anonymous
    2018-11-12T06:30:14+00:00

    Hello, 

    I have been having similar issues. 

    When in presentation mode (presenter view), and my 2017 MacBook pro is connected to an external monitor or projector, slides will randomly disappear from the external screen. When I advance the slide or advance to the next animation the slide returns. This occurs at very random times throughout the presentation. 

    This also happens when the laptop is not connect to an external monitor and the presentation is in fullscreen mode (not presenter view). In this situation the presentation will skip to the title slide, the screen will go black, or it will skip to a completely random slide. Again, when I advance the slide/animation, it goes back to where I was in the presentation.

    I have tried removing the slide transitions and copying and pasting the slides into a new presentation. Everything is up to date (Mac and PowerPoint) and I don't seem to have the same issues on a Windows desktop.

    I'm very concerned because this presentation is for an upcoming thesis defence. I started this presentation months ago and consistency edit/update it and save it as a new file. However, since upgrading my Mac a few weeks ago (to Mojave 10.4.1) I have been going through the presentation multiple times a day and this issue happens every time and and in an inconsistent pattern (always different slides and at random times). I have never had issues like this with PowerPoint before the Mojave update. 

    I hope that this can be solved as soon as possible. Thank you in advance!

    Stephanie

    PowerPoint details:

    PowerPoint for Mac

    Version: 16.18 (181014)

    Product ID: 02986-010-000001

    Licence: Office 365 Subscription

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  2. Anonymous
    2018-11-11T03:34:34+00:00

    Both laptop and desktop upgraded to 10.14.1.

    Both are on what is claimed to be the "no updates available" version of PowerPoint. 16.18. (181014).

    The laptop is now behaving much better.  I think I observed a "jump back" on initial "play slide show" and navigate to second slide.

    However, subsequent periods of using it have not seen any evidence of it happening.

    The Desktop, I have never had the issue.

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  3. Anonymous
    2018-11-11T02:19:47+00:00

    My attempt to cut&paste images did not result in the image making it into the post.

    On the Desktop, I was 10.14.

    I thought I had upgraded the laptop to 10.14.1, but not.  It is at 10.14 also, wanting me to upgrade.

    Both are on the most recent version of powerpoint.

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