Power Point slide show keep jumping back to prior slide

Anonymous

New MacBookPro.

Just installed Office365.

Using PP to view slides from Multimedia Exercises for Basic Japanese Grammar.

One has to read/respond/click-to-hear-answer/click-to-go-to-next-page/next-question.

If I am idle for a random period of time, it pops back to a prior slide.

Sometimes it happens quite soon after clicking onto a new slide, so it is not a general timeout feature.

Also, the slide it pops back to changes as on proceeds further. It breaks the basic flow logic of the presentation as to get back, you end up activating some next state you don't necessarily want to. IE, getting back to read the question makes it think you want to see the answer, but you are not yet ready to see it.

My question is: is this a bug in the slides, or a bug in the programme?

The slides force one to open read-only, and I don't know much about PP so I don't know where to look to see if there is some time-based thing which kicks in if I am idle.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi All,

I'd like to share a summary for the issue here which will benefit other community members.

Symptoms:

Power Point slide show may jump automatically back to prior slide

Environment:

OS: Mojave 10.14.1 (18B75).
PowerPoint version: 16.18 (Wait on a slide for about 30 seconds in full screen presentation mode, the slide will automatically skip to a previous slide)
PowerPoint version: 16.19 (181109) (Some customers fix the issue by upgrading to 16.19, but the other ones still have the issue) (The 16.19 may make the issue idle time from 30 seconds to 10 minutes)
The issue happens to all files
The issue happens in full screen presentation mode but not in presenter view mode.
The issue disappears when all the customers trying to do a screen recording.

Workaround:

Play the presentation in presenter view mode.

Assessment:

Please update the Office to the latest 16.21 version to get the fix.

Thanks,

Rena

[Updated by Rena Yu MSFT, 08:16 AM Jan 18, 2019(UTC)]

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Anonymous

Hi all,

Thank you all for providing related videos and logs. We have narrowed down the root cause, and we're working with Apple for a fix.

In the mean time, we have added a temporary solution in the next update.

As a current workaround, if you have more than 1 graphics cards on your device, you can do the following:

(1) Go to System Preferences

(2) Go to Energy Saver

****(3) Uncheck Automatic graphics switching(If you do not see this option, you only have 1 graphics card)

We completely understand your frustration with this problem. We appreciate your patience.

Best,

Ming

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107 additional answers

Anonymous

2018-11-13T11:53:46+00:00
Hi All,

Thanks for your sharing.

Based on my testing, I can't reproduce this issue on PowerPoint for Mac 16.17(180909),16.18 (181014),16.20 (181031) under Mojave 10.4.1.

There are my test steps, please have a look:
1. Open a presentation via the different version of PowerPoints mentioned above.
2. Play presentation in full screen.
3. Click slide into some pages(more than 1 and less than 8).
4. Click slide into some pages(more than 8). Then stop and wait.

To give you a further support, I'd like to confirm related info as below:
1. Does this issue happen to all presentations even newly created ones or only related ones?
2. How long since you meet this issue after you stop playing slide?
3. How often do you encounter this issue?
4. How random does the side jump(Which slides you will jump to)?
Besides, if you can make a reproduce video, it will be great to let us have a better understanding of your scenario. You can share with me your videos via PrivateMessage.

Thanks,

Neo
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Anonymous

2018-11-12T19:14:16+00:00

Stephanie -

I think that just saving your presentation and using a Windows computer to present it will work. That is what I do with my presentations for Sunday Sermons (because the church uses Windows computers) and it works just fine.

Sorry that you have had so much additional stress as you prepare for your defense. I'm sure you will find a way through. (And just think how this is building character!)

David
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Anonymous

2018-11-12T16:09:20+00:00

Hi David,

Thanks for your suggestions!

I had previously converted my slides to PDF (for another purpose) and a lot of the slides look significantly different than what I designed. And, I don't think there's an option for presenter notes like there is in PowerPoint's presenter view.

I also saved and tested my presentation as a Keynote presentation (last week). The presentation works fine but there were some significant changes from my original slides that I was not able to replicate using Keynote.

As you know, this is all very frustrating and terrible timing as my defence is next week! In preparation, I know I'm supposed to anticipate problems may happen during the defence but I wasn't expecting the program not to work ahead of time! If this isn't solved soon, I think I will need to try to borrow a different laptop (Windows or older Mac) to use for my defence as switching to a different program or file format doesn't seem to provide me what I need. I hope that either of those options work well for you in the meantime and that your teaching isn't too disrupted (anymore)!

Stephanie
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