Power Point slide show keep jumping back to prior slide

Anonymous
2018-11-09T12:31:18+00:00

New MacBookPro.

Just installed Office365.

Using PP to view slides from Multimedia Exercises for Basic Japanese Grammar.

One has to read/respond/click-to-hear-answer/click-to-go-to-next-page/next-question.

If I am idle for a random period of time, it pops back to a prior slide.

Sometimes it happens quite soon after clicking onto a new slide, so it is not a general timeout feature.

Also, the slide it pops back to changes as on proceeds further.  It breaks the basic flow logic of the presentation as to get back, you end up activating some next state you don't necessarily want to.  IE, getting back to read the question makes it think you want to see the answer, but you are not yet ready to see it.

My question is: is this a bug in the slides, or a bug in the programme?

The slides force one to open read-only, and I don't know much about PP so I don't know where to look to see if there is some time-based thing which kicks in if I am idle.

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2018-11-20T22:23:48+00:00

Hi All,

I'd like to share a summary for the issue here which will benefit other community members.

Symptoms:

Power Point slide show may jump automatically back to prior slide 

Environment:

  1. OS: Mojave 10.14.1 (18B75).
  2. PowerPoint version: 16.18 (Wait on a slide for about 30 seconds in full screen presentation mode, the slide will automatically skip to a previous slide)
  3. PowerPoint version: 16.19 (181109) (Some customers fix the issue by upgrading to 16.19, but the other ones still have the issue) (The 16.19 may make the issue idle time from 30 seconds to 10 minutes)
  4. The issue happens to all files
  5. The issue happens in full screen presentation mode but not in presenter view mode.
  6. The issue disappears when all the customers trying to do a screen recording.

Workaround:

Play the presentation in presenter view mode.

Assessment:

Please update the Office to the latest 16.21 version to get the fix.

Thanks,

Rena

[Updated by Rena Yu MSFT, 08:16 AM Jan 18, 2019(UTC)]

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Anonymous
2018-12-14T22:48:45+00:00

Hi all,

Thank you all for providing related videos and logs. We have narrowed down the root cause, and we're working with Apple for a fix. 

In the mean time, we have added a temporary solution in the next update.

As a current workaround, if you have more than 1 graphics cards on your device, you can do the following:

    (1) Go to System Preferences

    (2) Go to Energy Saver

****(3) Uncheck Automatic graphics switching(If you do not see this option, you only have 1 graphics card)

We completely understand your frustration with this problem. We appreciate your patience.

Best,

Ming

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  1. Anonymous
    2019-01-17T08:59:13+00:00

    Hi Shyatto,

    Sorry for the inconvenience caused by the issue. Our related team has been working on it with Apple. 

    If there's any new updates, we will post here as soon as possible. 

    Thanks for your understanding,

    Rena

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  2. Anonymous
    2019-01-17T02:38:43+00:00

    Hi All,

    A fix will be released around the Middle of Jan. 2019.  We will keep providing updates and really appreciate your patience.

    Thanks,

    Rena 

    Hi Rena,

    We have already crossed middle of January! This has become increasingly embarrassing as we have to now present without presentation mode, which is very tacky.

    This is not expected from a Microsoft product. Please can we get an exact timeline.

    Best,

    Shyatto

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  3. Anonymous
    2019-01-17T00:48:34+00:00

    This is a very serious problem that makes using Mac PowerPoint an embarrassment in meetings.  It has existed for months.  It urgently needs correction.

    What exactly do you mean by "Play the presentation in presenter view mode."?  

    Presenter View is enabled by default when using 2 monitors.  It does not address the issue.  The problem occurs whether one or two monitors are connected - whether presentation is on the laptop screen or on external projector.

    I took a photo today when this problem was occurring - the slide shown on the projector screen does not match the slide shown in presenter view on the laptop.

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