Power Point slide show keep jumping back to prior slide

Anonymous

New MacBookPro.

Just installed Office365.

Using PP to view slides from Multimedia Exercises for Basic Japanese Grammar.

One has to read/respond/click-to-hear-answer/click-to-go-to-next-page/next-question.

If I am idle for a random period of time, it pops back to a prior slide.

Sometimes it happens quite soon after clicking onto a new slide, so it is not a general timeout feature.

Also, the slide it pops back to changes as on proceeds further. It breaks the basic flow logic of the presentation as to get back, you end up activating some next state you don't necessarily want to. IE, getting back to read the question makes it think you want to see the answer, but you are not yet ready to see it.

My question is: is this a bug in the slides, or a bug in the programme?

The slides force one to open read-only, and I don't know much about PP so I don't know where to look to see if there is some time-based thing which kicks in if I am idle.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi All,

I'd like to share a summary for the issue here which will benefit other community members.

Symptoms:

Power Point slide show may jump automatically back to prior slide

Environment:

OS: Mojave 10.14.1 (18B75).
PowerPoint version: 16.18 (Wait on a slide for about 30 seconds in full screen presentation mode, the slide will automatically skip to a previous slide)
PowerPoint version: 16.19 (181109) (Some customers fix the issue by upgrading to 16.19, but the other ones still have the issue) (The 16.19 may make the issue idle time from 30 seconds to 10 minutes)
The issue happens to all files
The issue happens in full screen presentation mode but not in presenter view mode.
The issue disappears when all the customers trying to do a screen recording.

Workaround:

Play the presentation in presenter view mode.

Assessment:

Please update the Office to the latest 16.21 version to get the fix.

Thanks,

Rena

[Updated by Rena Yu MSFT, 08:16 AM Jan 18, 2019(UTC)]

0 comments

Answer accepted by question author

Anonymous

Hi all,

Thank you all for providing related videos and logs. We have narrowed down the root cause, and we're working with Apple for a fix.

In the mean time, we have added a temporary solution in the next update.

As a current workaround, if you have more than 1 graphics cards on your device, you can do the following:

(1) Go to System Preferences

(2) Go to Energy Saver

****(3) Uncheck Automatic graphics switching(If you do not see this option, you only have 1 graphics card)

We completely understand your frustration with this problem. We appreciate your patience.

Best,

Ming

0 comments

107 additional answers

Anonymous

2018-12-06T10:48:54+00:00

Hi An-Chia,

Thanks for the video. It's helpful. We will deliver the video to the related team as well.

We appreciate your effort.

Regards,

Rena
Was this answer helpful?

0 comments No comments
Anonymous

2018-12-06T07:31:34+00:00

Hi Rena,

Due to the behavior I last posted, I suspect this is more of a display issue rather than a slide-jumping issue. Since once I move the cursor, the issue is temporarily gone. Here are the two links reposted:

Link 1: https://youtu.be/NcW16GcQFnE

Link 2: https://youtu.be/8gpSmfaHPkQ

Maybe the direction of inspection should be changed to the display of the slides.

An-Chia Hsu
Was this answer helpful?

0 comments No comments
Anonymous

2018-12-05T08:05:16+00:00

Hi All,

Here I would like to deliver the updates about this issue:

The issue has been reported to the related team. We will post back any updates as soon as possible.

Thanks for your patience

Rena
Was this answer helpful?

0 comments No comments