Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-05-09T16:40:48+00:00

    I have the same issue. Office 2016 (v1904 Build 11601.20178).

    I have a gaming mouse with 1000Hz polling rate.

    Changing it to 500Hz makes the window less laggy but still not perfect.

    250Hz is almost perfect. There still some lags noticable from time to time.

    Having a polling rate of 125Hz removes all lags.

    It is not a solution to have my polling rate at 125Hz because Office is the only application that is having those window move lags.

    It is MS responsibility to fix this.

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  2. Anonymous
    2019-05-10T11:34:40+00:00

    Sadly I don't think Microsoft has the brain to fix this. They haven't even fixed tabs/sets in explorer in thirty years so..

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  3. Anonymous
    2019-05-10T12:55:57+00:00

    I hate to be negative, but Microsoft has no incitive. Many very large organizations have used Microsoft products since the beginning of the company. So invested, they can literally not afford to switch to anything else. No matter how faulty. No matter how poorly implemented. No matter how user unfriendedly. Microsoft needs to continue steeling other companies' software or hire developers that have more experience than college grads. 

    On a positive note, our city school system just switched all students from Microsoft laptops to Android.

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  4. Anonymous
    2019-05-21T13:59:54+00:00

    Hi JerrmyHaywood,

    Maybe it has to do with the mouse and the USB polling frequency.

    You can refer to this article.

    (Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.)

    If issue still persists, please let me know and we are willing to continue helping you.

    Regards,

    Eli

    I had to reduce the polling rate to 250 in order for it to work,but it worked like a charm

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  5. Anonymous
    2019-05-21T14:10:49+00:00

    Or probably has to do with the 'Show Animations in Windows' option in Windows 10. I turned it off, restarted and now the problem is gone.

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