Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

109 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-03-12T23:04:06+00:00

    Hooray !! I have just tested my two pc's and the problem appears to have gone away, the Excel window can be dragged around the screen as fast as i like without any lag. I have not made any changes to my pc's / laptops configuration so I can only assume that  Microsoft has fixed the problem with one if it's many updates.

    I will continue to monitor in case it returns.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-03-14T02:52:54+00:00

    Hey Jeremy,

    Are you able to provide what version your office is now running? Do you know if the problem was resolved by a new update?

    My company is currently stuck running Semi-Annual channel so I am on version 1808 build 10730.20280. If a new version fixes this problem we may need to start rethinking our update policies. 

    Thanks,

    Javier.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-03-14T06:41:15+00:00

    Hi Javier

    I'm running Excel version 1902 (Build 11328.20146 Click-to-Run) on the Monthly Channel but can't say when the problem was fixed for me as I gave up looking for fixes.

    I was originally on version 1805 build 9330.2087 when I first posted the problem back in May 2018. It appeared to be fixed when I updated to Windows 1809 but the problem returned soon after.

    Cheers

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-03-29T18:13:37+00:00

    I can let you know that this issue is still prevalent in Version 1902 (Build 11328.20158).

    Running Gsync 144 Hz.  Never noticed the problem until using this new monitor.

    Excel is the only application with this issue.

    I'm updating now to latest office, will report if sill a problem.

    After update to 1902 (11328.20222) this issue still persists.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-04-02T05:39:42+00:00

    Hi,

    I install new build windows 1809 yesterday, i have same problem with Excel (sometimes word),

    Build windows 1809

    Office 2019

    PC:

    i7

    16GB RAM

    SSD

    GTX 1070Ti

    Thank you for answer. (sorry for my english)

    Was this answer helpful?

    0 comments