Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-02-12T00:53:25+00:00

    I have the same exact problem.....I've read through some posts but didn't seem to solve anything. I definitely know that it is not a mouse nor monitor issue for me. I was curious if this problem ever got fixed?

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  2. Anonymous
    2019-02-12T07:10:37+00:00

    This issue has not been fixed. You can change a mouse with lower reporting rate(low end optical mouse) to resolve the issue.

    Cheers

    Jacqueline

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  3. Anonymous
    2019-03-01T18:30:35+00:00

    I believe this will never get fixed as it is a design problem with the Microsoft Office window refresh code. I see the issue in Microsoft Word and PowerPoint but largely in Microsoft Excel. I recommend trying to disable the "Show Window Contents When Dragging". My computer is locked down and I cannot change the setting.

    Sadly, I cannot figure out a good workaround to make this more acceptable.

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  4. Anonymous
    2019-03-06T21:26:25+00:00

    I see the same problem. In my case, there is significant improvement when I set Power Mode to Best Performance. It goes worse in Battery Saver mode.

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  5. Anonymous
    2019-03-12T01:20:16+00:00

    Hi there,

    Did this ever get solved for you? I have had the same issues, mostly with Excel. Something that SEEMS to have helped this morning is a display setting change. Time will tell if it's my imagination / temporary or a real fix:

    • Right-click on the desktop and select Display Settings.
    • Scroll down and click on Graphics settings
    • There's now a dialogue that offers the ability to change graphics settings by App.
    • In the drop-down box I selected Universal app, then a second drop-down appears, ion which I selected Office and clicked Add.
    • Office now appears below as an icon. Click the icon and select Options.
    • From the three options of System Default, Power Saving and High Performance, I selected High Performance and clicked Save.
    • You may need to exit all Office apps before the new setting takes effect. I simply did a full restart of the PC to make sure of it (1TB SSD = quick restart :-) )

    The Excel windows still have a small amount of lag, but not as bad as before.

    I would be interesting to know if this helps anybody else.

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