Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2018-06-07T04:48:49+00:00

    Hi JeremyHaywood,

    Thanks for your updated information.

    According to your answer, this may have little to do with your mouse’s problem, because this problem is mainly generated by the gaming mouse. Therefore, I suggest you disable hardware graphics acceleration through the following steps. Open Excel >File tab >Options >Advanced >Display >Disable hardware graphics acceleration.

    If the lag still exists, feel free to let us know.

    Regards,

    Eli

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  2. Anonymous
    2018-06-07T19:03:15+00:00

    Hi Eli,

    Tried the disable hardware acceleration option but made no difference to the window movement lag. Anything else I can try? 

    When I first open Excel, the window that allows you to open a blank workbook and displays recent files does not have the lag problem, I can move that window around the screen as fast as I like without any lag, as I can with all my other apps.

    Having googled the problem there appear to be many people experiencing the same issue as me is it a known bug?

    Cheers

    Jeremy

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  3. Anonymous
    2018-06-09T08:37:47+00:00

    Hi Jeremy,

    Please try to perform a clean boot on your computer to see if the issue still exists. Refer to How to perform a clean boot in Windows.

    If the issue persists, could you please also provide your Windows OS version for us so that we can check whether the issue occurs on my side. Go to Settings > System > About to check the version and build.

    Thanks,

    Ran

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  4. Anonymous
    2018-06-11T02:38:05+00:00

    Hi Ran,

    I have run through the clean boot process but it has not fixed the problem with the excel window lag.

    Cheers

    Jeremy

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  5. Anonymous
    2018-06-12T06:49:13+00:00

    Hi Jeremy,

    If the issue persists, please provide your Windows OS for us following my steps above. Also, could you please record a video of the issue for us? We may need to escalate the case to our related team for further troubleshooting with the video. To collect the video, I have sent you a private message.

    Thanks,

    Ran

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