Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-09-14T12:35:01+00:00

    Thank you for your detailed experimentations. What you discovered makes no sense except the obvious. Microsoft has an odd way of writing software. Specifically when interfacing with hardware.

    Sadly, my company locks all settings, and I can not hide the window contents when dragging. Wish I could. That's how life used to be anyway. When Microsoft first started adding so many visual features into the OS, performance tanked. Until hardware caught up of course.

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  2. Anonymous
    2019-09-26T17:02:38+00:00

    Hi JerrmyHaywood,

    Maybe it has to do with the mouse and the USB polling frequency.

    You can refer to this article.

    (Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.)

    If issue still persists, please let me know and we are willing to continue helping you.

    Regards,

    Eli

    After several attempts, it is indeed the USB rate. I still had a mouse genius gamer. I installed the driver and with the application I lowered the rate to a minimum and the problem was solved. I will leave in Spanish, the key words to help people

    (Problemas con lag al mover pantalla de excel), (problemas con lentitud de ventana de excel),

    (problemas de lag al arrastrar ventana de office),  la ventana de excel se ve lag al arrastrar, la ventana de word se ve lag al arrastrar, 

    Problema solucionado.

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  3. Anonymous
    2019-10-06T20:38:44+00:00

    I have been having this exact problem, only that I didn't know the cause. After reading complains on here, I tried other apps and realised it was peculiar to Microsoft Office apps, especially Excel.

    To all still having this issue, I think the best and fastest way to temporarily (only Microsoft can solve permanently) solve this is to:

    Windows 10 (you can check how to on lower OS)

    1. Go to advanced system settings
    2. Click on "advanced" tab.
    3. Click "performance settings".
    4. Uncheck "show windows content while dragging".
    5. Click "apply" and then "OK".
    6. Drag the excel window again, I bet your live just got easier. Smiles.

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  4. Anonymous
    2019-10-06T21:00:12+00:00

    Recently there was a lagging issue related to "gaming" mice.  These mice have a "high" scanning rate (1000+ times per second vs 100 times per second) meaning they can track MUCH smaller moves of the mouse. Useful in games, NOT for Office. Some people found reducing the mouse scan rate, usually to the minimum, helped with their problem.

    Some mouse drivers allow you to set separate profiles by application.

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  5. Anonymous
    2019-10-19T12:05:53+00:00

    As I noticed the same problem (I'm using desktop computer) I tried many methods mentioned here, like turning off hardware acceleration, one-note synchronization, reinstalling and so on. Nothing works.

    I'm also using high frequency/resolution mouse and I tried also lowering it - I admit, lag get less noticeable, but one thing I do not understand is why this is happening only in excel (for me at least, apart from excel I'm not using outlook, just acccess, word and one-note) and why only when I open spreadsheet (even empty one).

    This is somewhat counter intuitive to linking the problem to gaming mouse only - seems more like bug in the excel code.

    So... @Microsoft reps, any chance you would approach the problem seriously?

    Regards,

    Piotr

    PS. Some basic system info below

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