Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-07-12T22:37:07+00:00

    So i believe i found a solution for this as far as Word goes. if you go to the bottom of the word window youll notice "read mode" "print layout" and "web layout". Print layout is the default. 

    Switch to "read mode" and you'll notice that the problem is magically gone. Now Switch back to the default print mode and you may notice that this completely solved the issue.  (im using word 2016)  Not sure if this solution can be replicated for excel as i haven't tried to mess with that application yet. 

    This isnt a hardware issue nor is it a windows issue. Its not the consumers fault in any way. This is lazy coding on Microsoft's part that caused this issue clearly, since it is so easily fixed by simply switching from print mode to read mode then back again. The fact that these complaints have gone unanswered for so long is shameful. Shame on you microsoft.

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  2. Anonymous
    2019-07-12T23:06:37+00:00

    Cool fix. Switching views to fix screen lag.

    That is what I call a "voodoo fix". Who knows why it works, it is enough to know that for some reason it does work.

    Yes it would be nice if MS would fix the root cause. But as a former developer I know that trying to fix an intermittent problem like this is really tough. If the trouble shooting developer can't make the problem happen on demand, it is hard to debug.

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  3. Anonymous
    2019-07-13T04:43:19+00:00

    The "Fix"/"Workaround" described by Dreidel90 does improve the lag issue significantly. The window becomes usable.

    But there is still some lag.

    But now another weird thing: Close the file (File -> Close) so that Word will stay open. While no document is open there is no lag at all (Word 2016).

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  4. Anonymous
    2019-07-15T11:39:14+00:00

    Hey,

    Thanks for answer!

    It doesnt help with safe mode even :(

    Whats do to next? 

    Thanks!

    Joel

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  5. Anonymous
    2019-07-15T23:37:27+00:00

    Just recently received a new Win10 laptop from my company.  I'm also experiencing this issue with Excel 2016 as well as Outlook 2016.  I can also confirm that this is occurring with both an old POS Dell wired USB mouse as well as a not quite so POS (but still old) Logitech wireless mouse.   It is NOT because of polling rate with a gamer mouse.

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