Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2018-05-31T07:01:33+00:00

    Hi JeremyHaywood,

    It seems that the lag only happens in Excel but it does not affect any other application.

    I suggest you temporary close all 3rd party applications/processes, and open Excel in safe mode to disabled add-ins on the Surface Book to ensure the issue is not caused by the compatibility problem with 3rd party apps.

    Press Windows logo key + R >Type excel /safe to launch Excel Safe mode.

    If the issue still exists, you can try to run Online Repair. Follow this article of Repair an Office application. Also to check if you have already installed the latest version of Office, check it in File > Accounts and share the version with us.

    Regards,

    Eli

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  2. Anonymous
    2018-06-04T01:25:10+00:00

    Hi JeremyHaywood,

    Maybe you've been busy working lately. I want to know if your problem has been solved? If not, we are willing to continue helping you.

    Regards,

    Eli

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  3. Anonymous
    2018-06-04T21:51:35+00:00

    Hi Eli,

    I have tried the options suggested:

    Closed 3rd party apps, only things running are defender and one drive.

    Opened excel in safe mode but exactly the same lag when moving a window around

    Ran online repair (quick repair) no difference

    Office version is 1805 build 9330.2087

    Cheers

    Jeremy

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  4. Anonymous
    2018-06-05T12:16:28+00:00

    Hi JerrmyHaywood,

    Maybe it has to do with the mouse and the USB polling frequency.

    You can refer to this article.

    (Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.)

    If issue still persists, please let me know and we are willing to continue helping you.

    Regards,

    Eli

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  5. Anonymous
    2018-06-06T10:32:51+00:00

    Hi Eli,

    Have read the article but I don't have any mouse software installed I am just using the Windows 10 drivers for my logitech M325 USB mouse and can't see any settings in control panel/mouse that allow me to change the mouse polling frequency. Can you tell me how to do that.

    Thanks

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