Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

109 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-06-23T05:57:46+00:00

    Hi Jeremy,

    You can capture the video using your phone as we also need to check your mouse movement with the issue.

    Thanks,

    Ran

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-06-21T20:00:44+00:00

    Hi I have some time today to look at the problem but can not see how get a video of the issue. Your private message showed me how to upload a video once collected but did not tell me how to actually collect it, is there a video utility I should use?

    Thanks

    Jeremy

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-06-16T08:14:39+00:00

    Hi Ran

    The Windows version is 1803

    The build is 17134.112.

    I'm very busy with work at the moment but will try to get the video as soon as I can.

    Thanks.

    Jeremy

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-06-16T07:45:51+00:00

    Hi Jeremy,

    Could you please provide the requested information for us?

    Thanks,

    Ran

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-06-12T06:49:13+00:00

    Hi Jeremy,

    If the issue persists, please provide your Windows OS for us following my steps above. Also, could you please record a video of the issue for us? We may need to escalate the case to our related team for further troubleshooting with the video. To collect the video, I have sent you a private message.

    Thanks,

    Ran

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments