Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-03-06T21:26:25+00:00

    I see the same problem. In my case, there is significant improvement when I set Power Mode to Best Performance. It goes worse in Battery Saver mode.

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  2. Anonymous
    2019-03-01T18:30:35+00:00

    I believe this will never get fixed as it is a design problem with the Microsoft Office window refresh code. I see the issue in Microsoft Word and PowerPoint but largely in Microsoft Excel. I recommend trying to disable the "Show Window Contents When Dragging". My computer is locked down and I cannot change the setting.

    Sadly, I cannot figure out a good workaround to make this more acceptable.

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  3. Anonymous
    2019-02-12T07:10:37+00:00

    This issue has not been fixed. You can change a mouse with lower reporting rate(low end optical mouse) to resolve the issue.

    Cheers

    Jacqueline

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  4. Anonymous
    2019-02-12T00:53:25+00:00

    I have the same exact problem.....I've read through some posts but didn't seem to solve anything. I definitely know that it is not a mouse nor monitor issue for me. I was curious if this problem ever got fixed?

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  5. Anonymous
    2019-02-07T09:05:40+00:00

    This is not just Excel problem, for me this occurs also with Word 2016. Funny enough these are the only two applications that have this annoying issue.

    It doesn't sound convincing that the root cause is monitor refresh rate or mouse polling rate. My reasoning for that argument is lagging occurs on my laptop that is using 60 Hz display and non-gaming basic business mouse which uses Windows' built in HID driver.

    Also in some forum post I saw a comment where user said that feature update 1809 fixed this issue. At our office we have both 1809 an 1803 setups and issue happens in both.

    Below some system details

    Winversion: 1803 build 17134.556

    Excel version 2016 MSO (16.0.4738.1000) 64-bit

    OS - Name Windows NT 10.0; Win64; x64

    OS - Architecture x86_64

    OS - ProcessorModel AMD PRO A10-8700B R6, 10 Compute Cores 4C+6G

    OS - NumberOfProcessors 4

    Memory - Available 3003301888

    Memory - Capacity 7963312128

    Display - PixelsPerInchXaxis 96

    Display - PixelsPerInchYaxis 96

    Display - Height 1080

    Display - Width 1920

    Display - DevicePixelRatio 1

    Cheers,

    Matti Nousiainen - Sr Test Engineer & Quality Consultant

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