Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous

When I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

109 answers

Anonymous

2019-03-29T18:13:37+00:00

I can let you know that this issue is still prevalent in Version 1902 (Build 11328.20158).

Running Gsync 144 Hz. Never noticed the problem until using this new monitor.

Excel is the only application with this issue.

I'm updating now to latest office, will report if sill a problem.

After update to 1902 (11328.20222) this issue still persists.
Was this answer helpful?

0 comments No comments
Anonymous

2019-03-14T06:41:15+00:00

Hi Javier

I'm running Excel version 1902 (Build 11328.20146 Click-to-Run) on the Monthly Channel but can't say when the problem was fixed for me as I gave up looking for fixes.

I was originally on version 1805 build 9330.2087 when I first posted the problem back in May 2018. It appeared to be fixed when I updated to Windows 1809 but the problem returned soon after.

Cheers
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2019-03-14T02:52:54+00:00

Hey Jeremy,

Are you able to provide what version your office is now running? Do you know if the problem was resolved by a new update?

My company is currently stuck running Semi-Annual channel so I am on version 1808 build 10730.20280. If a new version fixes this problem we may need to start rethinking our update policies.

Thanks,

Javier.
Was this answer helpful?

0 comments No comments
Anonymous

2019-03-12T23:04:06+00:00

Hooray !! I have just tested my two pc's and the problem appears to have gone away, the Excel window can be dragged around the screen as fast as i like without any lag. I have not made any changes to my pc's / laptops configuration so I can only assume that Microsoft has fixed the problem with one if it's many updates.

I will continue to monitor in case it returns.
Was this answer helpful?

0 comments No comments
Anonymous

2019-03-12T01:20:16+00:00
Hi there,

Did this ever get solved for you? I have had the same issues, mostly with Excel. Something that SEEMS to have helped this morning is a display setting change. Time will tell if it's my imagination / temporary or a real fix:
- Right-click on the desktop and select Display Settings.
- Scroll down and click on Graphics settings
- There's now a dialogue that offers the ability to change graphics settings by App.
- In the drop-down box I selected Universal app, then a second drop-down appears, ion which I selected Office and clicked Add.
- Office now appears below as an icon. Click the icon and select Options.
- From the three options of System Default, Power Saving and High Performance, I selected High Performance and clicked Save.
- You may need to exit all Office apps before the new setting takes effect. I simply did a full restart of the PC to make sure of it (1TB SSD = quick restart :-) )
The Excel windows still have a small amount of lag, but not as bad as before.

I would be interesting to know if this helps anybody else.
Was this answer helpful?

20+ people found this answer helpful.

0 comments No comments