Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2020-02-10T10:52:56+00:00

    This has just started being a problem for me on my laptop and only for Excel.

    No fix in the 11 pages of thread here works.

    Clearly an Excel update issue.

    Not changed any peripheral hardware on this laptop for months.

    Will see if I can roll back the latest Office update and report back.

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  2. Anonymous
    2018-10-10T03:49:08+00:00

    Wow don't know what's happened but the Excel window lag appears to have been fixed.

    I have the Win10 1809 feature update installed, yes I was the stupid one that installed it before MS pulled the update although it's working great for me. I have noticed that there have been changes to Office look and feel, so maybe this has cured the problem. Would be interested to see if it is fixed when other people update to 1809.

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  3. Anonymous
    2018-06-07T19:03:15+00:00

    Hi Eli,

    Tried the disable hardware acceleration option but made no difference to the window movement lag. Anything else I can try? 

    When I first open Excel, the window that allows you to open a blank workbook and displays recent files does not have the lag problem, I can move that window around the screen as fast as I like without any lag, as I can with all my other apps.

    Having googled the problem there appear to be many people experiencing the same issue as me is it a known bug?

    Cheers

    Jeremy

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  4. Anonymous
    2018-06-04T01:25:10+00:00

    Hi JeremyHaywood,

    Maybe you've been busy working lately. I want to know if your problem has been solved? If not, we are willing to continue helping you.

    Regards,

    Eli

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  5. Anonymous
    2018-05-31T07:01:33+00:00

    Hi JeremyHaywood,

    It seems that the lag only happens in Excel but it does not affect any other application.

    I suggest you temporary close all 3rd party applications/processes, and open Excel in safe mode to disabled add-ins on the Surface Book to ensure the issue is not caused by the compatibility problem with 3rd party apps.

    Press Windows logo key + R >Type excel /safe to launch Excel Safe mode.

    If the issue still exists, you can try to run Online Repair. Follow this article of Repair an Office application. Also to check if you have already installed the latest version of Office, check it in File > Accounts and share the version with us.

    Regards,

    Eli

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