Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-12-18T18:34:12+00:00

    Right. I'm not even allowed to turn off "show Window content while dragging". 

    Deal breaker means "No hope. Deal with it!"

    It's such a bummer.

    I cancelled my trial and went back to 2010.

    I'll try again in the future if this is resolved, but there's no way I can warrant paying a subscription for something that isn't working as well as a licensed copy of 10-year old software.

    :(

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  2. Anonymous
    2019-07-02T03:06:32+00:00

    The Problem: Report Rate on your mouse is too high.  It is polling too many times before the refresh on your screen and it lags to catch up.

    The Solution: Lower the polling rate to at least 500 or lower.  After selecting 500, it fixed it for me and lowering to 250 and 125 felt the same so I stayed at 500.

    First check your polling rate

    If you are over 500Hz, then this fix is for you.

    For my Logitech G502, that means opening the software application > customize onboard profile (the moues/memory chip icon) > report rate > selecting 500 for polling rate.

    • If you don't have Logitech, try to find the report rate or polling rate or reports per second for your software and lowering it to 500 or lower
    • If you use Window's driver for your mouse, try installing the proper software for your mouse so you can change the report rate
    • If you can't do that, try downloading mouse rate adjusting program, you can find some on Tom's Hardware and simply adjust to 250 or 500 instead of 1000

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  3. Anonymous
    2019-05-09T16:40:48+00:00

    I have the same issue. Office 2016 (v1904 Build 11601.20178).

    I have a gaming mouse with 1000Hz polling rate.

    Changing it to 500Hz makes the window less laggy but still not perfect.

    250Hz is almost perfect. There still some lags noticable from time to time.

    Having a polling rate of 125Hz removes all lags.

    It is not a solution to have my polling rate at 125Hz because Office is the only application that is having those window move lags.

    It is MS responsibility to fix this.

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  4. Anonymous
    2018-06-11T02:38:05+00:00

    Hi Ran,

    I have run through the clean boot process but it has not fixed the problem with the excel window lag.

    Cheers

    Jeremy

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  5. Anonymous
    2018-06-04T21:51:35+00:00

    Hi Eli,

    I have tried the options suggested:

    Closed 3rd party apps, only things running are defender and one drive.

    Opened excel in safe mode but exactly the same lag when moving a window around

    Ran online repair (quick repair) no difference

    Office version is 1805 build 9330.2087

    Cheers

    Jeremy

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