Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2018-09-27T02:09:03+00:00

    Only way I have found to stop this issue is by opening your Windows 'Performance Options' and un-selecting 'Show window contents while dragging'.  It works but now you lose that option.

    Do a search for Performance and the option to 'Adjust the Appearance and Performance of Windows' should show up under the control panel. It's kind of hidden but should come up when you search.

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  2. Anonymous
    2019-03-12T01:20:16+00:00

    Hi there,

    Did this ever get solved for you? I have had the same issues, mostly with Excel. Something that SEEMS to have helped this morning is a display setting change. Time will tell if it's my imagination / temporary or a real fix:

    • Right-click on the desktop and select Display Settings.
    • Scroll down and click on Graphics settings
    • There's now a dialogue that offers the ability to change graphics settings by App.
    • In the drop-down box I selected Universal app, then a second drop-down appears, ion which I selected Office and clicked Add.
    • Office now appears below as an icon. Click the icon and select Options.
    • From the three options of System Default, Power Saving and High Performance, I selected High Performance and clicked Save.
    • You may need to exit all Office apps before the new setting takes effect. I simply did a full restart of the PC to make sure of it (1TB SSD = quick restart :-) )

    The Excel windows still have a small amount of lag, but not as bad as before.

    I would be interesting to know if this helps anybody else.

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  3. Anonymous
    2019-01-23T21:41:03+00:00

    I just did a new system build, clean install, got excel, it worked fine for a few days.

    Then today it started this window lag problem. and only on my new desktop, not my old laptop. I'm not sure whats going on.

    This is an Excel problem, and it has been for a long time. It's related to the system tracking the virtual workspace when the window is moved (which is why turning off 'show window contents while dragging' sometimes helps). Eventually, there will be a fix

    • in the mean time, you probably won't get a lot of help here, other than the standard 'reboot your system', 'update your drivers', 'some other program/driver/device' blah blah blah.

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  4. Anonymous
    2018-06-07T04:48:49+00:00

    Hi JeremyHaywood,

    Thanks for your updated information.

    According to your answer, this may have little to do with your mouse’s problem, because this problem is mainly generated by the gaming mouse. Therefore, I suggest you disable hardware graphics acceleration through the following steps. Open Excel >File tab >Options >Advanced >Display >Disable hardware graphics acceleration.

    If the lag still exists, feel free to let us know.

    Regards,

    Eli

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  5. Anonymous
    2019-04-02T06:05:23+00:00

    I found problem. Problem is game mouse. I have HP omen steelseries.  We need settings Rolling rate smaller that 1000.  Microsoft must this error repaired

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