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I am having difficulties signing onto my personal (not for business) OneNote account with the app on my Kindle Fire HD 8 tablet. Of the countless times that I have attempted to, I received the notification:
"There's a problem
We can't complete this task. Try again.
Error code: 80004005"
I have checked that my connection was stable, and was even able to sign into OneNote through the browser, but was still unable to sign in through the app. Please reply back with solutions to this problem as soon as you are able to.
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Craig,
We appreciate the information that you've provided. Since the application seems outdated, this could be affecting your OneNote. We recommend that you contact the support team of your device to check for possible fixes on their end.
We'll be here if you'll be needing additional assistance.
Thanks for the follow up. If the issue is still persisting, we suggest that you contact the support team of your device to check on their end if there are changes that happened which could have affected your OneNote.
We look forward to an update on your concern.
It appears the Android version was updated to version 16.0.9126.2097 on Mar 23, 2018. Possibly they broke the version in the Kindle? The version in the Kindle store was from 2016.
Hi Joan,
-Version: 15.1.6821.4825
-There are no pending updates, and I have tried uninstalling the app and reinstalling to see if that would help to no avail.
-And I am syncing my documents through OneDrive
Version: 15.1.6821.4825
Does not report that any updates are available.
Confirmed that i am using the correct password.